#mattwoberts
surreal ruin
arctic girder
maybe! what are the details?
feral ridge
Customer is cus_Mp7xCXN7vHHpvn
They signed up with a trial, trial expired with no card so we cancelled the sub.
Customer then uses a checkout session to create a new subscription, and specifies bacs_debit as the payment method.
In our integration, we’re listing for the payment_intent.procecessing web event, to tell us that this has happened, so that we can switch access on - but no web event happens.
In our testing, this web hook fires in this scenario to tell us that there is a payment intent that’s processing. But in production, it’s just not firing… why not, and what can we use to listen for “customer has just setup a new subscription with a deferred payment method” ?
arctic girder
hmm, probably best to write to https://support.stripe.com/?contact=true, feels like that event should happen, I wouldn't know why it doesn't and it's too much to dig into here