Ivan981 | Stripe Developers | Page 1

vital reefBOT Dec 19, 2022, 6:44 AM

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fiery elbow Dec 19, 2022, 6:44 AM

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Hi there, can you share with me one paymentIntent ID?

warm olive Dec 19, 2022, 6:45 AM

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pi_3MFVIGCmgUAee5o51PaUr5bA

fiery elbow Dec 19, 2022, 6:47 AM

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Thanks, let me take a look

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It looks like you've a created a connect webhook to listen to terminal.reader.action_failed
and terminal.reader.action_succeeded

warm olive Dec 19, 2022, 6:51 AM

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yes

fiery elbow Dec 19, 2022, 6:52 AM

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However, the PaymentIntent was created in your own account, and you need to use Account webhook endpoint to listen to events generated in your own account.

warm olive Dec 19, 2022, 6:52 AM

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i created both of them

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look activity log of payment intent

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only created and nothing more

fiery elbow Dec 19, 2022, 6:54 AM

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Yes, I don't see the events generated and I'm still digging

warm olive Dec 19, 2022, 6:54 AM

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integration is easiest but i am developer with 10 years exp cannot make it work lol

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ok waiting you

fiery elbow Dec 19, 2022, 6:55 AM

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Not directly related to this problem, but I'd suggest you to use different endpoints for the direct and connect webhook endpoints,

warm olive Dec 19, 2022, 6:56 AM

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why?

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my script should parse it correctly

fiery elbow Dec 19, 2022, 7:04 AM

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This is going to require a bit more investigation. If you already have a ticket with Stripe support, can you share with me the ticket ID so I'll put some notes there?

In the meanwhile, I'd suggest you to use other means to verify the reader state (https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=server-driven#verify-reader)

Collect payments

Prepare your application and backend to collect payments using Stripe Terminal.

warm olive Dec 19, 2022, 7:05 AM

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but card also did not charged

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you saw that there is no event

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and my terminal always in state in_progress

fiery elbow Dec 19, 2022, 7:07 AM

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Using webhook is one of the way to verify the reader state, you can also retrieve the reader object and check it's status (https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=server-driven#reader-object)

warm olive Dec 19, 2022, 7:07 AM

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but what's really strange that we got 1 successed payment 29 of november

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i setup capture_method automatic

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after user pay by card, it should charge the card, right?

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we got webhook from website payments, but not from terminal payments

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i'll be gratefull if you try to investigate a problem

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last time you suggested to change device, and i changed it. Got same result

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Spence answered me:

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All PaymentIntents have to be confirmed [0], however we did not see any confirmation attempts on our end.

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but i check this is not using in server-driven integration

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not included in your docs about terminal integration

fiery elbow Dec 19, 2022, 7:15 AM

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What did you see after tapping the card in reader? did it show a green tick?

warm olive Dec 19, 2022, 7:15 AM

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yes, beep sound and green tick

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can reset and send another payment to it

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from backend

fiery elbow Dec 19, 2022, 7:22 AM

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OK, and you changed to a new reader and the problem remains the same?

warm olive Dec 19, 2022, 7:24 AM

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yes

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we got 1 success payment from previous reader

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we got 0 success payments from new reader

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same code

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same cards

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we ordered ethernet cabel port

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same result

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xd

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this is our first and last success payment

fiery elbow Dec 19, 2022, 7:32 AM

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Are both readers WisePos E?

warm olive Dec 19, 2022, 7:35 AM

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yes

fiery elbow Dec 19, 2022, 7:37 AM

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Does this problem only happen in live-mode? Do you have a test card to test in test-mode?

warm olive Dec 19, 2022, 7:41 AM

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yes i tested this way:

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switched api to test, add 1 line of code in my backend

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$stripe->testHelpers->terminal->readers->presentPaymentMethod('tmr_xxx', []);

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i connecting to simulate reader

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and it sends webhook and my application works fine

fiery elbow Dec 19, 2022, 7:48 AM

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Not simulated reader Use the same reader, but in test-mode with physical test cards https://stripe.com/docs/terminal/references/testing#physical-test-cards

Test Stripe Terminal

Learn how to effectively test your Terminal integration.

warm olive Dec 19, 2022, 7:52 AM

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do i need to purchase physical test card?

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how this physical test card, can help me?

fiery elbow Dec 19, 2022, 7:54 AM

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You can use physical test cards to test your terminal integration without charging your credit cards.

warm olive Dec 19, 2022, 7:55 AM

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but my card not charged

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for some reason terminal does not charge my card, when i tap it

fiery elbow Dec 19, 2022, 7:56 AM

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To me it sounds more like a hardware problem

warm olive Dec 19, 2022, 7:56 AM

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2 time hardware problem?

fiery elbow Dec 19, 2022, 7:56 AM

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When you tapped the card and the reader accepted it, I'd expect a request from the reader to create a payment method for this payment_intent

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Do you have a chance to test with different cards?

warm olive Dec 19, 2022, 7:58 AM

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i tested with 3 cards

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same sound beep and green light tick

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i tested 2 types of wifi

fiery elbow Dec 19, 2022, 7:59 AM

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I need to escalate this problem to the terminal team and let them trouble shoot further.

warm olive Dec 19, 2022, 7:59 AM

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may be you connect with terminal team member?

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connect me

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because i have hard time and loose deadline already

fiery elbow Dec 19, 2022, 8:01 AM

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I can't connect you directly with other Stripe engineers I'm afraid. Do you have a ticket ID so that I can put some notes there?

warm olive Dec 19, 2022, 8:01 AM

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in last email which i got from support no ticket it

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where i can find it

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Spence replied to me 2022-12-16 14:49

fiery elbow Dec 19, 2022, 8:05 AM

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OK, I've found the ticket.

warm olive Dec 19, 2022, 8:05 AM

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give me a ticket id please

fiery elbow Dec 19, 2022, 8:05 AM

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I'll put notes there

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The ticket was created 1 hour ago. I can't share the ID i'm afraid because we can't verify user's identity in discord.

warm olive Dec 19, 2022, 8:08 AM

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is it Spence?

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because he replied 16 of december

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hour ago i contacted with usual useless support

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ok thank you. please move this request to terminal team support

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because i need to get it work soon

fiery elbow Dec 19, 2022, 8:22 AM

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I've put my notes in the ticket. If you have any questions, feel free to reach out to us via discord or tickets.

#Ivan981