Emmanuel G. | Stripe Developers | Page 1

light oysterBOT Dec 16, 2022, 11:28 PM

#

pure forge Dec 16, 2022, 11:30 PM

#

Hi, can you share a link where I can try to reproduce this issue?

#

Does it work ok with Google Pay and other Payment Methods?

grave umbra Dec 16, 2022, 11:31 PM

#

Give me one second. Let me get an example for you

#

Could you hop into a call real quick so that I could share my screen

pure forge Dec 16, 2022, 11:36 PM

#

I'm afraid I won't be able to hop on a call.

grave umbra Dec 16, 2022, 11:36 PM

#

Damn lol.

#

give me one second ima try to get a recording

pure forge Dec 16, 2022, 11:41 PM

#

Recording might help, but the most effective way for me to help is if you can share a link where I can try to reproduce the issue and help identify next steps.

grave umbra Dec 16, 2022, 11:41 PM

#

We have customer recordings to reference but ill get one from my personal use. I will say this for some reason this is abnormally high in Saudi Arabia

#

Share a link? What link would you like

pure forge Dec 16, 2022, 11:44 PM

#

To start, can you share a request id where this occurred, I'm happy to start looking. Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

grave umbra Dec 16, 2022, 11:51 PM

#

I pulled up the intent were this happened, and I have the resource Id for it, but stripe never actually received any confirmation for the intent

pure forge Dec 16, 2022, 11:55 PM

#

What do you mean by 'source id'?

grave umbra Dec 16, 2022, 11:59 PM

#

you have a search bar where I can put in the payment intent id and itll pull up all the events surrounding the intent

#

In logs

pure forge Dec 17, 2022, 12:00 AM

#

Can you share the payment intent id for when the issue occurs with me so I can further investigate this?

grave umbra Dec 17, 2022, 12:01 AM

#

O wow I just pulled up this intent where Im trying to perform a wallet payment multiple times, and on your end you never received the confirm attempt. I hit canceled so I guess it wasnt called, but I would think the failed attempt would be recorded.

#

pi_3MFna02hlCbvP0Wg05feSwvI

#

Thats an id where I clicked the wallet payment like 2 times in a row and just hit canceled right after

#

So incimpleted apple pay payments never get confirms attempted unless the user passes the "wallet allow phase" or whatever you would call that

pure forge Dec 17, 2022, 12:04 AM

#

Here the Payment Intent is created, https://dashboard.stripe.com/logs/req_QlPHCYPRrgXgUg and it looks like you've made Payment Intent update calls twice, https://dashboard.stripe.com/logs/req_dT5UqO2EaO5Vn3 and https://dashboard.stripe.com/logs/req_lalMCXSkH4874d

grave umbra Dec 17, 2022, 12:05 AM

#

Ya.

#

But after the update the confirmPayment was called.

#

And apple pay appeared but I just hit canceled

#

and no confirm attempt was recorded on stripes end

#

But I wonder why some users are just left hanging instead of the wallet showing for them

pure forge Dec 17, 2022, 12:06 AM

#

What does your code look like here?

#

If your customer does not have a Wallet set up, they won't see Apple Pay option.

grave umbra Dec 17, 2022, 12:08 AM

#

They had apple pay as an available option. And selected it but nothing showed for them.

#

let me pull up there intent

#

Actually I believe I know whats happening. I believe they are completing the apple infomration stuff and hitting cancel, which isn

#

which isn't recorded in your system because you record the payment being attempted. However wallet payments never get attempted if they cancel. So no "failure" gets recorded

#

Since we are using the failure webhook event to mark if the payment failed to complete. But technically no payment ever completed

#

since none was ever attempte

pure forge Dec 17, 2022, 12:16 AM

#

That might be it, definitely confirm with your customer and let us know if we can assist.

#Emmanuel G.