#Reid
rugged tundra
oblique glade
ACH. We have a system in place that handles our refunds for connect accounts, but one of our refunds failed. We have been unable to determine why it failed, so I was going to attempt to curl another refund ( without the charge_reversal ). I was testing this in the test mode to see if it would behave as expected.
cobalt estuary
It should be ~instant in test mode I believe
oblique glade
or reverse_transfer, I got that wrong.
cobalt estuary
When you say your "refund failed", did you see an error?
Do you have an ID I can look at?
oblique glade
I did one a few minutes ago, and all I see on the dashboard is Refund pending due to bank processing
Sure: py_1M5LMlFXc3zoUgUuBkGR2bPp
( this is the one in our non test env that is the reason I am attempting this )
cobalt estuary
Hmm I just tested refunding an ACH transaction in test mode and mine was instant (as soon as I refreshed page it switched from pending to refunded)
oblique glade
this is the one I did in test mode that is still pending: py_1MFipFKUAU7fxfqYaaAdC8hL
cobalt estuary
Huh yeah we don't expose the failure codes for ACH but that one failed for an "invalid account number"
Nothing is wrong with your integration here
If you see ACH refund failures that are unexpected, the customer will want to reach out to their bank to ask why the refund failed.
It is possible they closed their bank account for instance
oblique glade
The one in non test mode was for invalid account number?
oblique glade
On the end of the customer that is recieving the refund?
cobalt estuary
Correct
oblique glade
Interesting. That is very good to know. I will level this up to our customer support people then because that is not something that curling a new refund for would fix. Thank you!