Rohit89 | Stripe Developers | Page 1

strong zenithBOT Dec 16, 2022, 2:53 PM

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rugged sage Dec 16, 2022, 2:54 PM

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Hello 👋
I'm not completely sure as I haven't tested this myself but if the subscription is marked for cancellation then no, they won't get renewal emails.

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However, I'd recommend checking with our support team about this as they're experts on this, they should be able to tell for certain

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mint geyser Dec 16, 2022, 2:54 PM

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I guess cancel subscription will be act as active subscription till the billing period

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And we will get renewal emails

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I am not sure but long time ago, our user told us they are getting emails even after cancel

rugged sage Dec 16, 2022, 2:56 PM

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Yeah I'm not 100% certain unfortunately. Our support team should know for sure!

mint geyser Dec 16, 2022, 2:57 PM

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Could you please confirm?

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I can wait

rugged sage Dec 16, 2022, 2:59 PM

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This isn't something our team is very familiar with unfortunately 😅 Our team primarily works with developers building integrations using APIs. Let me check but you'd get faster answer from our support really

mint geyser Dec 16, 2022, 3:01 PM

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Sure 🙂

rugged sage Dec 16, 2022, 3:11 PM

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Okay I checked with the team and they share the similar understanding as me
Customers won't get renewal emails because there's no upcoming Invoice once the subscription has been marked to cancel at period end. So in that case so we'd suppress them

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Let us know if that makes sense 🙂 I have to step away soon so I'll archive the thread shortly.
Feel free to reach out to us in #dev-help if you have any follow up questions!

#Rohit89