munlightshadow

[lethal shard]

Hello 👋
Has the connected account onboarded correctly?
Can you try retrieving the account and see if they have any pending verifications?

[limber fulcrum]

Just a second

I think no

[lethal shard]

Can you share the request ID of the Transfer API request where you're seeing this error?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

[limber fulcrum]

req_Qa1VIIBBa2FWXn

[lethal shard]

Looking...

I'm seeing the transfers capability as in-active

looks like the account hasn't fully onboarded

[limber fulcrum]

it was test mode

can it be is problem?

and how can I make this acc is active?

[lethal shard]

You can create an account link and use hosted onboarding to complete the onboarding process
https://stripe.com/docs/connect/express-accounts#create-link

[limber fulcrum]

Yes, we did this

$stripe = new \Stripe\StripeClient(env('STRIPE_SECRET'));

    $account = $stripe->accounts->create([
        'country' => 'US',
        'type' => 'custom',
        'capabilities' => [
            'card_payments' => ['requested' => true],
            'transfers' => ['requested' => true],
        ],
    ]);

    $link = $stripe->accountLinks->create([
        'account' => $account['id'],
        'refresh_url' => env('STRIPE_REFRESH_URL'),
        'return_url' => env('STRIPE_RETURN_URL'),
        'type' => 'account_onboarding',
    ]);

    return [
        'account' => $account,
        'link' => $link
    ];

and make all steps on stripe host for do onboarding

[lethal shard]

What happens if you create a new link and visit it?
Does it take you to return_url or refresh_url?

[limber fulcrum]

stripe ask new onboarding

[lethal shard]

That's not new, those are pending details that your account is missing!

[limber fulcrum]

oh

second please

[lethal shard]

I'd recommend reading through this doc
https://stripe.com/docs/connect/express-accounts#handle-users-not-completed-onboarding

[limber fulcrum]

Ok, Thank you. I'll try

[lethal shard]

👍