peak-3ds-whitescreen | Stripe Developers | Page 1

raven sorrelBOT Dec 16, 2022, 9:38 AM

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slow geode Dec 16, 2022, 9:38 AM

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Hey @opal bloom ! let's talk here

opal bloom Dec 16, 2022, 9:38 AM

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okay!

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Our customers have already sent several messages because the payment is not working. when they are directed from the app to the payment that the screen stays white and the cogs keep turning. No one gets as far as their bank...

slow geode Dec 16, 2022, 9:40 AM

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I'm going to need a lot more details and context about your integration, your code, what you're doing, etc. to be able to help

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peak-3ds-whitescreen

opal bloom Dec 16, 2022, 9:46 AM

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Seppe De Baerdemacker is the administrator

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We give personal training at home for entrepreneurs. We use stripe to make the billing for our cliens and to be able to directly pay.

slow geode Dec 16, 2022, 9:48 AM

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sorry that part I don't really need. I'm purely focused on your code and the technical issue. Are you the developer?

opal bloom Dec 16, 2022, 9:58 AM

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wich code do you mean?

slow geode Dec 16, 2022, 10:02 AM

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Are you the developer in charge of that integration?

opal bloom Dec 16, 2022, 10:05 AM

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No, i am the office manager. Seppe my boss is hte developer

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administrator

slow geode Dec 16, 2022, 10:07 AM

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okay, then please work directly with our support team for help instead. This Discord server is for developers asking questions about their own code. You can contact them at https://support.stripe.com/contact and provide as much details as you can. This will be the right place to get help for this

opal bloom Dec 16, 2022, 10:17 AM

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thank you!

#peak-3ds-whitescreen