Ivan981 | Stripe Developers | Page 1

pure cragBOT Dec 16, 2022, 4:41 AM

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inland ermine Dec 16, 2022, 4:42 AM

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Hi there, it seems like you have a network problem.

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https://support.stripe.com/questions/the-stripe-terminal-sdk-is-encountering-dns-errors-when-connecting-to-an-internet-reader?locale=en-US can I suggest you to go through this troubleshooting guide?

The Stripe Terminal SDK is encountering DNS errors when connecting ...

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wheat apex Dec 16, 2022, 4:44 AM

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Is that why it does not send any webhook after the payment?

inland ermine Dec 16, 2022, 4:45 AM

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I doubt the payment can be processed if there is network problem.

wheat apex Dec 16, 2022, 4:47 AM

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is dns resolution: failed means that there are problem with network?

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why it said stripe connectivity: passed

inland ermine Dec 16, 2022, 4:54 AM

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https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#reader-has-ip-address-and-can-communicate-with-stripe,-but-not-with-your-point-of-sale-application

Yes this possible that the reader can communicate with Stripe but not with your POS, this is the corresponding troubleshooting guide.

#Ivan981