mindsetinmeta

[granite mural]

Hi there, how can I help?

[stuck gorge]

Hey Jack

You probably don't remember but I was asking about payout history and related payments. To test payout history, you asked me to wait 2 days(US delay) plus 1 day (payout schedule). I have been waiting for 3 days to see results. Now I get this when retrieving balance.

{
"object": "balance",
"available": [
{
"amount": 0,
"currency": "usd",
"source_types": {
"card": 0
}
}
],
"instant_available": [
{
"amount": 1300,
"currency": "usd",
"source_types": {
"card": 1300
}
}
],
"livemode": false,
"pending": [
{
"amount": 1300,
"currency": "usd",
"source_types": {
"card": 1300
}
}
]
}

the 1300 balance has been moved from pending to instant_available. My question is that why it's still not available yet?

[granite mural]

Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

[stuck gorge]

it's connected account acct_1MEAj9DHBMnFr9yL

[granite mural]

Is the response you pasted the balance of account acct_1MEAj9DHBMnFr9yL? The balance amount doesn't match and this account is on auto payout

[stuck gorge]

Is this the right way to retrieve the balance of a connected account?

[granite mural]

I'm sorry I was looking at the platform's balance. My mistake

[stuck gorge]

ok

[granite mural]

If you check the account's settings.payouts.schedule, what do you see? https://stripe.com/docs/api/accounts/object#account_object-settings-payouts-schedule

[stuck gorge]

any response?

[granite mural]

Thanks for waiting. I'm unable to find an answer for this payout behaviour. Can I suggest you to reach out to Stripe support? they know payouts better than me. https://support.stripe.com/contact