#drum
rocky oracle
cunning dock
we are in fact able to transfer to the account, just not initiate a manual payout (we are able to do this with other accounts that have been set up the exact same way). also, requirements are completely empty for this account.
tribal yew
Hi, you'd want to reach out to Stripe Support on this question. Our support team will be able to assist you better than I can: https://support.stripe.com/contact
cunning dock
unfortunately, the Stripe Support team has never been able to assist me properly. i'll reach out to our account rep.
also, not sure why this wouldn't be considered an engineering issue - the payouts and transfers are being initiated via api.
tribal yew
Yeah, there could be a couple of reasons and given that payouts_enabled is True and the transfers capability is active, Support would have to further look. If you can share the request id for when you created a manual payout, I can further look. Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
cunning dock
thanks. req_MbaodiY7M64NJA
support does not usually look as deeply as an engineer would - they usually copy and paste docs.
appreciate you taking a look!!
tribal yew
Sure!
I was able to look at the request and this is not something we can help here. You'd need to reach out to Support, https://support.stripe.com/contact.
cunning dock
ok, thanks