asrob

[rose fox]

Do you have a connect integration?

Or is this just on your platform account?

[wheat stag]

If I understand what you're asking we have an integration. This would be for all our clients of Connect.

[rose fox]

Gotcha. First, I recommend reading the connect webhooks doc: https://stripe.com/docs/connect/webhooks but payment_intent.payment_failed is a good payment failure webhook event to listen to. You may have to inspect certain fields on the event to determine if you want to ignore the failure (for example bad cvc)

[wheat stag]

What are scenarios besides CVC that cause a payment_failed for CC transactions? We have a cart that expires in a relatively short period which is the only reason I can see it being useful but in general we haven't watched payment_failed for CC transactions.

[rose fox]

There are many cases: https://stripe.com/docs/declines/codes

[wheat stag]

Also in this scenario whose on the hook if the customer never provides payment details.

Thank you. I'll look if any of those make sense for us.

So I'm imagining a scenario where payment_intent.payment_succeeded happens and then later is revoked because customer doesn't provide payment details within 7 days. Do I have that right?

[rose fox]

you won't ever get payment_intent.payment_succeeded

If they don't complete payment

So no one is on the hook really

They would just need to provide payment details after that

[wheat stag]

Ok I think I understand now. Thank you!

[rose fox]

No problem