#bogdan-payout-balance
ornate sierra
languid thorn
Hi there. Can you share a request id for when this happened? https://support.stripe.com/questions/finding-the-id-for-an-api-request
leaden rampart
yep .. this one req_rUyNmJUBmGLiPc
languid thorn
I think this might be because the balance for credit cards specifically is too low. We keep separate balances for different payment methods: https://stripe.com/docs/connect/manual-payouts#regular-payouts
I recommend retrieving your balance with https://stripe.com/docs/api/balance/balance_retrieve to inspect
leaden rampart
like this ?
╰─ stripe balance retrieve --stripe-account=acct_1LdZ****** --live
{
"object": "balance",
"available": [
{
"amount": 1780,
"currency": "eur",
"source_types": {
"card": 1780
}
}
],
"livemode": true,
"pending": [
{
"amount": -456,
"currency": "eur",
"source_types": {
"card": -456
}
}
]
}%
also in dashboard I see this
so .. shouldn't we be able to payout exactly 1780 euro cents ?
languid thorn
Oh hmm
Looking again
If you try to initiate the payout with the dashboard ui above, will that work? Or does that fail too?
leaden rampart
unfortunatelly I can not press it .. because our flow requires that the payout also includes a referenceId (that our system generates) in the metadata ... so if I do it from the ui .. if it succeds then it will not have the reference in there
😄
languid thorn
Ah I see. Ok still looking. Might have to get a coworker to check since Discord is getting busier
leaden rampart
ok sure
vestal pollen
My understanding is that if you have a negative pending balance then it would be subtracted from what you can pay out
leaden rampart
so in our case we should be able to payout only 13.24E ?
even though the "Avaiable to pay out" amount is 17.80 ?
vestal pollen
that is my understanding and that matches what I see in the logs yes
it's definitely not the clearest
leaden rampart
and that is only if the pending amount is negative ? then I need to consider the total (available + pending)
but if the pending amount is positive then I can not use the total (available + pending) to payout ?
vestal pollen
bogdan-payout-balance
leaden rampart
waiting for a confirmation that this ☝️ is indeed the intended behaviour and correct implementation required on our side or if it's bug or something else
leaden rampart
ok ... so I tried now with 13.24E and it worked
vestal pollen
awesome!