BrokenBool | Stripe Developers | Page 1

ocean fractalBOT Dec 14, 2022, 9:34 PM

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brisk bronze Dec 14, 2022, 9:37 PM

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Good question. Looking in to what may be happening here. Do you have an example ID of a connected account or payout that I can look at for reference?

torn cosmos Dec 14, 2022, 9:37 PM

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Yes, I can send it to you directly here?

brisk bronze Dec 14, 2022, 9:39 PM

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Yes IDs are safe to share publicly

torn cosmos Dec 14, 2022, 9:39 PM

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acct_1M1uNJRUCmvZN2HR

Here is a connected account with history of payouts.
There is one payout in transit, but there is still funds (75.84€) in the "availaible soon" balance from payments transfered on Dec 9

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Likewise for the account acct_1M6VPgRkt4l3BrlX, there was a payout initiated on Dec 9, but there is still €47.96 in the "available soon" bucket from a transfert that happened on Dec 8 (tr_3MCmdpDoHwm6Pk9q46cgia50).

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And looking at all my connected accounts it seems to be always the case : 7 days from "available soon" to be available, no matter the history of the account, and despite the "4 day rolling basis".

pliant raven Dec 14, 2022, 9:53 PM

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Hi there 👋 taking over for @brisk bronze

I believe this has to do with how reserves are set on the account, but I'm not sure. This chat is focused on developers and API integration questions, though. So, I would recommend reaching out to them to get more context on the reserves: https://support.stripe.com/contact/email

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