Dev Orion | Stripe Developers | Page 1

tall lotusBOT Dec 14, 2022, 9:12 PM

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hollow cedar Dec 14, 2022, 9:13 PM

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Synthrider is out but I can help. Linking your last thread: #1052646795928403978 message

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Can you send me the ID of the event where you saw this (evt_123)?

lean basalt Dec 14, 2022, 9:14 PM

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evt_1MF2ASHNOfXZiQvN0glvmAOu

hollow cedar Dec 14, 2022, 9:21 PM

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It looks like that subscription is set to cancel at the end of this period still. Its status is still trialing until then. I am a bit confused because the canceled_at property on the subscription does still say 10 minutes ago. Can you tell me more about how you cancelled this subscription? When I test cancelling a trialing subscription myself it is immediately cancelled and a customer.subscription.deleted event is generated

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I can see it happened through the customer portal. Was this just the standard delete button there?

lean basalt Dec 14, 2022, 9:22 PM

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not for me it isn't, which is why i'm confused, too.

and yes, through the customer portal. i simply clicked "Cancel plan" at the top right, and then confirmed it

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canceled_at to me would mean "this is when the user actually hit the cancel button". but still, why not send out a proper event like "deleted" or whatever?

hollow cedar Dec 14, 2022, 9:29 PM

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It actually looks like this is part of your customer portal configuration https://dashboard.stripe.com/test/settings/billing/portal

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Under the subscriptions -> cancel subscriptions section, you have the behavior set to "cancel at the end of the billing period". If you switch to "Cancel immediately" the subscription should immediately be deleted and you should get the deleted event

lean basalt Dec 14, 2022, 9:36 PM

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got it. thank you

#Dev Orion