#Julio

1 messages · Page 1 of 1 (latest)

summer galleonBOT
spiral quest
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Do you have an example ID of a payment that got this error?

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And is it all apple pay users on your site or just some?

grand forum
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or maybe this would be simpler

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?

spiral quest
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Still looking. This may be an issuer decline

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So have you seen this on multiple apple pay attempts? Does it look like any apple pay setups are succeeding for you now?

grand forum
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It's difficult to know the numbers, but there are some people that can pay with ApplePay, and some that has the same error. 😦
I know it's not helping you, but i'm sure this is not only happening for one customer

fickle kernel
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Hi there 👋 taking over for @spiral quest

These often occur when either (a) a customer is prompted to reenter their CVC, or (b) they get a replacement card and forget to update it on their device.

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If you end up seeing a lot of these, please bring a list of transactions that fail this way. Otherwise, this appears to be normal behavior

grand forum
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what is a replacement card ?

fickle kernel
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If you attached a credit card or debit card to be used for Apple Pay, but then you lose the card and have to contact the issuer for a new one, they send you a replacement

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The replacement doesn't have the same expiration or CVC