Wigert | Stripe Developers | Page 1

quartz estuaryBOT Dec 13, 2022, 9:27 PM

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thin torrent Dec 13, 2022, 9:28 PM

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cc @livid trail can you take that one?

livid trail Dec 13, 2022, 9:28 PM

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Hey @unreal bronze Can you share the payment or request ID here?

unreal bronze Dec 13, 2022, 9:29 PM

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(Payment Intent ID: pi_3MEepeG7qAEtoTmq1qvcF7y4)

livid trail Dec 13, 2022, 9:36 PM

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Do you have any info about what the customer saw here?

unreal bronze Dec 13, 2022, 9:40 PM

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She told me by mail that she can’t order from the site: the payment does not work and it told her to change payment method, but there is only 1 choice

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But seems like it’s more on her end but I don’t know, just making its working correctly. I had a order 5 hours ago no problem on that

livid trail Dec 13, 2022, 9:50 PM

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It seems like the bank is declining this but trying to double check everything

unreal bronze Dec 13, 2022, 9:55 PM

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Ok thanks

livid trail Dec 13, 2022, 10:00 PM

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My teammate @river bolt is going to hop in here 🙂

river bolt Dec 13, 2022, 10:04 PM

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Hi there 👋

Are you seeing this happen for other customers? Are you able to reliably reproduce it?

unreal bronze Dec 13, 2022, 10:07 PM

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Hey! Nope I don’t see this happen often I would say and it worked for another costumer just a couple of hours ago.

river bolt Dec 13, 2022, 10:08 PM

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Gotcha. Yeah, it looks like a normal failed authentication on our end, so I'm having trouble identifying anything anomalous

#Wigert