#Wigert
1 messages · Page 1 of 1 (latest)
cc @livid trail can you take that one?
Hey @unreal bronze Can you share the payment or request ID here?
(Payment Intent ID: pi_3MEepeG7qAEtoTmq1qvcF7y4)
Do you have any info about what the customer saw here?
She told me by mail that she can’t order from the site: the payment does not work and it told her to change payment method, but there is only 1 choice
But seems like it’s more on her end but I don’t know, just making its working correctly. I had a order 5 hours ago no problem on that
It seems like the bank is declining this but trying to double check everything
Ok thanks
My teammate @river bolt is going to hop in here 🙂
Hi there 👋
Are you seeing this happen for other customers? Are you able to reliably reproduce it?
Hey! Nope I don’t see this happen often I would say and it worked for another costumer just a couple of hours ago.
Gotcha. Yeah, it looks like a normal failed authentication on our end, so I'm having trouble identifying anything anomalous