jeyson | Stripe Developers | Page 1

sullen breachBOT Dec 13, 2022, 8:37 PM

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odd zenith Dec 13, 2022, 8:38 PM

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It's partial because you refund less than the full amount of the payment. You should contact our support team for help with other issues about the refund being sent to your customer:
https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

native aurora Dec 13, 2022, 8:40 PM

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if it is not total because you take a commission from the payment and I only ask for the refund of the value without the commission you charge.

odd zenith Dec 13, 2022, 8:41 PM

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That's a partial refund for the customer -- a full refund is the original payment amount the customer paid

native aurora Dec 13, 2022, 8:44 PM

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that is to say that for this status it will always be as a partial refund if you do not send the total value sent by the user, but the refund was made.

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How can I see if the partial refund arrived to the customer's account?

odd zenith Dec 13, 2022, 8:49 PM

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Yes thats right -- for help with tracing that refund please work with our support team, as i mentioned.
https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

native aurora Dec 13, 2022, 8:52 PM

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OK this is a test refund but I will still get a consultation on the support you sent me.

#jeyson