mattwoberts | Stripe Developers | Page 1

echo anchorBOT Dec 13, 2022, 2:52 PM

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uneven echo Dec 13, 2022, 2:52 PM

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Hi! Let me help you with this.

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What does the flow look like?

hazy echo Dec 13, 2022, 2:53 PM

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Hi! It goes a little like this....

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Customer with subscription, and a card setup
Customer gets billed, card payment fails for whatever reason
Customer comes in to our app and sets up a Direct Debit payment method
Stripe again tries to take payment for that outstanding invoice, using card.
Customer gets angry and shouts as us to use the DD they set up instead.

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Does that make sense - the issue is that the customer expects that when they setup the DD mandate, that it would be used for the outstanding invoiice that is currently overdue...

uneven echo Dec 13, 2022, 2:56 PM

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Is the stage 3) somehow related to the subscription? Or is it saved on the customer?

hazy echo Dec 13, 2022, 2:57 PM

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Stage 3 is the normal stripe retries - (smart retries for failed payments)

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Sorry that's step 4!

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Stage 3 - that's the customer coming into our app and then we create a customer portal session, and they add the DD mandate in the customer portal

uneven echo Dec 13, 2022, 3:01 PM

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Could you please share the subscription ID? sub_xxx

hazy echo Dec 13, 2022, 3:02 PM

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Yeah...

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sub_H7Di1C70Rc0AAc

uneven echo Dec 13, 2022, 3:08 PM

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I don't see the new DD payment method anywhere on this Subscription or Customer. Could you maybe share a Billing Portal session ID?

hazy echo Dec 13, 2022, 3:10 PM

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If you look at the customer you can see it (cus_BggL0sy2ejy2DX)

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I think it was this portal session where they added it evt_0MBcr7EHSdXPilfDWnelMPEM

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(I need to pop out for 20 mins sorry, but I'll check your responses when I get back)... One other thing in addition to this problem, is just to check - when a customer does add a DD, and they also have a card, will the DD be used for the next invoice for the sub?

uneven echo Dec 13, 2022, 3:16 PM

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I see that the latest invoice for the subscription sub_H7Di1C70Rc0AAc is processing with the DD payment method. Isn't it what's expected?

uneven echo Dec 13, 2022, 3:31 PM

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If you are away, you can post in the main channel again and refer this thread to my colleagues for context.

hazy echo Dec 13, 2022, 3:41 PM

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Hi

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Back now...

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Just checking....

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Hmm, yeah I see what you mean... so it does look like that invoice is indeed using the DD payment method.

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Yeah you are right, I'm sorry, I think I got the wrong end of the stick, and assumed the customer was right 😉

frosty gorge Dec 13, 2022, 3:55 PM

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Glad things were working properly at least! Let us know if you need any further info here

#mattwoberts