overture8 | Stripe Developers | Page 1

willow heraldBOT Dec 13, 2022, 2:08 PM

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twilit geyser Dec 13, 2022, 2:09 PM

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overture8

tall needle Dec 13, 2022, 2:09 PM

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Hey there @sharp pivot -- do you have the connected account id available?

sharp pivot Dec 13, 2022, 2:11 PM

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The connected account ID is acct_1M1rScAevBtdFPbS

tall needle Dec 13, 2022, 2:13 PM

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ok thanks - and what is you platform account?

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I expect that everything is disconnected, but that your platform branding is still applied to the account, and that you can recommend they contact support to reset their account branding settings

sharp pivot Dec 13, 2022, 2:16 PM

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Platform account is stora.co - see a screenshot of what they're seeing.

tall needle Dec 13, 2022, 2:18 PM

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What the account ID?

sharp pivot Dec 13, 2022, 2:19 PM

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Where can I find the account Id for the platform account?

tall needle Dec 13, 2022, 2:21 PM

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Top right corner on this settings page: https://dashboard.stripe.com/settings/account

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

sharp pivot Dec 13, 2022, 2:23 PM

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ah thanks. acct_1HNdfTB8L3qv7pvK

sharp pivot Dec 13, 2022, 2:52 PM

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Hi. Any ideas on this?

tall needle Dec 13, 2022, 3:03 PM

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Whoops, meant to confirm my suspicion based on that -- yes you already disconnected

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What's left is some residue of your controlling platform

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The connection is indeed severed

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The account owner should reach out to support to ask them to remove your platform's branding so that they may use their own

sharp pivot Dec 13, 2022, 3:12 PM

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Thank you

tall needle Dec 13, 2022, 3:12 PM

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NP!

#overture8