#Sv1751
visual geyser
drowsy badge
Hi there
1.
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
2. Timestamp must be in seconds
reef vigil
Currently I have the link to payment: https://dashboard.stripe.com/test/connect/accounts/acct_1MCGrbSERNApvPIN/payments/pi_3MESlFSERNApvPIN1yiJ3HXA
looking for req_id
req_Xnd7k1V0bv4wtI
req_rHIoEZpz4INPA1
Those req IDs are from the same paymentintent that contains the failed payment
drowsy badge
Thanks for sharing let me check
I think you are talking about this requestId, it looks like an error during the 3DS auth flow
https://dashboard.stripe.com/test/logs/req_zLJvYWlLZvZuBn
From where did you take that test card number?
I don't see it in the Stripe testing card:
https://stripe.com/docs/testing#international-cards
reef vigil
From Indian recurring payments guide: https://stripe.com/docs/india-recurring-payments#test-mandate-setup
drowsy badge
Ah I see this is for creating the mandate for recurring payments
Are facing this very often ?
reef vigil
yes, often
sometimes everything is fine. but some days all the payments failed because of this reason
drowsy badge
You are facing this only in test mode or in live mode also ?
drowsy badge
ok I see.
This issue will require an in-depth investigation from our team in order to figure out the root cause. Can we ask that you write in to us via https://support.stripe.com/contact, providing as much detail and context as possible (you can also reference this thread).
Also, you can check the 'developer' box when writing in it will come straight to our team.
reef vigil
Okey. I'll do it - thanks!