Cheelin | Stripe Developers | Page 1

minor carbonBOT Dec 13, 2022, 7:58 AM

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bright elbow Dec 13, 2022, 7:58 AM

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Hi there, what problem does your merchant meet?

sand frigate Dec 13, 2022, 8:02 AM

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https://www.speediance.com/checkout/29347894117604161528?step=payment_method

bright elbow Dec 13, 2022, 8:06 AM

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Do you have the payment intent ID?

sand frigate Dec 13, 2022, 8:08 AM

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pi_3METD3LzXMGkEVJo1h4JmLzO

bright elbow Dec 13, 2022, 8:09 AM

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https://dashboard.stripe.com/logs/req_FqtXytqKYe2prA You can check this log, it says Missing required param: shipping[address]

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sand frigate Dec 13, 2022, 8:10 AM

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is that means merchant need to fill in the required shipping info in stripe's portal right?

bright elbow Dec 13, 2022, 8:11 AM

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If you check the request param in this log, the shipping info is empty.

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Hmm, wait it may not be the problem. let me dig further.

sand frigate Dec 13, 2022, 8:12 AM

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Cool, great thanks! will wait for you~~

bright elbow Dec 13, 2022, 8:17 AM

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It looks like something wrong at the affirm side. This is going to require a bit more investigation. Sorry to redirect you, but can you write in to https://support.stripe.com/contact/email with the information and example PaymentIntent that you provided. We'll respond via email/ticket after looking into it further.

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sand frigate Dec 13, 2022, 8:18 AM

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Sure，can i write for my merchant?

bright elbow Dec 13, 2022, 8:20 AM

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The support may ask some question to verify if you are the account holder, so you might want to loop in your merchant in the email threads

sand frigate Dec 13, 2022, 8:23 AM

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understood, will email first~ thank you Jack!!

bright elbow Dec 13, 2022, 8:24 AM

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No problem!

sand frigate Dec 13, 2022, 8:38 AM

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Hi Jack , not sure if you are still here

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merchant feedback that

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in stripe's portal ,it shows that it's advised to change from 'payment method type' to 'automatic payment method'

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will this be a factor that caused the problem ?

bright elbow Dec 13, 2022, 8:43 AM

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No this is not the problem. This option is for merchant to present the list payment methods to customer when automatic payment methods is enabled.

sand frigate Dec 13, 2022, 8:44 AM

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understood, thanks, then let me continue the email draft

#Cheelin