charun | Stripe Developers | Page 1

hybrid arrowBOT Dec 12, 2022, 7:50 PM

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rough siren Dec 12, 2022, 7:51 PM

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It's hard to say, exactly. Do you have the specific subscriptions and/or request IDs available?

frosty granite Dec 12, 2022, 7:51 PM

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Let me grab the request IDs for both

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req_iXiA0gnpByFGML and req_005cXxNGAzkN8N

rough siren Dec 12, 2022, 7:55 PM

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Thanks - taking a look

rough siren Dec 12, 2022, 8:17 PM

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I'm not sure anything obvious in the requests or schedules

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Can you explain the impact of this? ie, what sort of issues is it causing for you?

frosty granite Dec 12, 2022, 8:28 PM

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Yep, the first request generated this event evt_1MEGu7HHHT1qJ1rwjAQTF0pL, which ends the current phase of the sub schedule and creates a new phase that starts today, but the second request did not generate the same event

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As far as I know, the new added phase does not cause any issue on our end, but I'm concerned about the inconsistent behavior and want to understand what's happening here

rough siren Dec 12, 2022, 8:42 PM

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Looking again, but i am suspect the other schedule also saw this event

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Ok, no it doesnt look like it did, you're right

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Still Looking

tall mesa Dec 12, 2022, 9:36 PM

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Just wanted to let you know we're still looking into this. Apologies for the wait. Are you still with us?

frosty granite Dec 12, 2022, 9:41 PM

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Yep, still here

tall mesa Dec 12, 2022, 9:50 PM

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Will circle back once we have a meaningful update. Just wanted to make sure you knew we were still looking into it

frosty granite Dec 12, 2022, 9:51 PM

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sounds good, thanks

tall mesa Dec 12, 2022, 9:53 PM

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Alright, so this looks to be a bug on our end. We can surface it to the product team, but can you write into support and mention that you spoke with us on Discord so that we can attach your account to the ticket?

https://support.stripe.com/contact/email

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frosty granite Dec 12, 2022, 9:58 PM

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Sure, I'll write to support right now

tall mesa Dec 12, 2022, 9:58 PM

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Let us know what email you used to generate the email thread so we can grab it when it gets created

frosty granite Dec 12, 2022, 10:10 PM

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I just DM'd you my email address

lament moss Dec 12, 2022, 10:18 PM

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Hi there! Just stepping in for my teammate. I found the ticket! A member of our team will continue to chat over email about this

#charun