Bencel | Stripe Developers | Page 1

rotund flickerBOT Dec 12, 2022, 6:54 PM

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onyx comet Dec 12, 2022, 6:54 PM

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Hello

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Yes that is fine

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We don't de-duplicate bank accounts by default

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So you can add it twice, or charge it twice. Mostly up to you

ebon axle Dec 12, 2022, 6:55 PM

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But we have this kind of error in our app.

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Basically, we have two different emails, one has already used the bank accounts we wanted to reuse. And the other is a newly added user/customer, then it returns that error message if we're trying to save one of those bank accounts I'm referring to.

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Is it okay to post this picture here? I'll delete it if not.

onyx comet Dec 12, 2022, 6:58 PM

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Yep that is fine

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Can you actually give me that request ID in text?

ebon axle Dec 12, 2022, 6:59 PM

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req_6OjZgxTKChvNtS

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And also, those bank accounts were still in "Pending Verification" status although it were added more than one week ago.

onyx comet Dec 12, 2022, 7:04 PM

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Thanks, looking

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Okay sorry for the delay

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So yeah when I stated "we don't de-duplicate" I meant that we wouldn't prevent you from tokenizing the bank account multiple times and then adding it to multiple Customers

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However, you wouldn't add the same bank account twice to the same Customer

ebon axle Dec 12, 2022, 7:15 PM

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Okay. Got it. But we have two different customers as I mentioned. That's why we're confused with that error.

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Different emails were considered different Customers, right?

onyx comet Dec 12, 2022, 7:16 PM

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But you are attaching to the same Customer object, no?

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You need to create two Customer objects in this case

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Then you can attach the same bank account, tokenized twice, to two different Customers

ebon axle Dec 12, 2022, 7:19 PM

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So, what we're doing is we have a new user account in our app that is trying to save that bank accounts that were already used by another existing user account.

Basically, that is creating a new Customer object with that bank account, right?

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But still, we get that error response.

onyx comet Dec 12, 2022, 7:22 PM

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I'm sorry I don't really understand what you are trying to do. Let's back up.

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Right now the request that you provided attempted to attach a bank account to the Customer.

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That Customer already has that same bank account attached, so you see the error stating that.

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So why do you want to attach this same bank account to a Customer that already has that bank account attached?

ebon axle Dec 12, 2022, 7:26 PM

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So, that request ID I've sent is using the same Customer. Okay, let me confirm this with our user. Maybe he got confused with his accounts.

onyx comet Dec 12, 2022, 7:27 PM

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Sounds good

ebon axle Dec 12, 2022, 7:32 PM

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Okay, so confirmed. He used the same account. Thanks for checking it.

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The remaining issue is that, why those bank accounts were still in pending verification status?

onyx comet Dec 12, 2022, 7:33 PM

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Have they completed microdeposit veirfication?

ebon axle Dec 12, 2022, 7:34 PM

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How does this process works? Automatically?

onyx comet Dec 12, 2022, 7:35 PM

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Nope, since you are using our legacy ACH flow, then the customer should see microdeposits in their bank account and you would verify the bank account using that. See: https://stripe.com/docs/ach-deprecated

ebon axle Dec 12, 2022, 7:38 PM

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Okay, let me check this guide. Thanks, @onyx comet! Really appreciate it. 😄

#Bencel