bwurtz999 | Stripe Developers | Page 1

dense thunderBOT Dec 12, 2022, 4:23 PM

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frank remnant Dec 12, 2022, 4:35 PM

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Hi there. Going to get a colleague to look into this

ocean sail Dec 12, 2022, 4:35 PM

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Thank you!

ocean sail Dec 12, 2022, 4:51 PM

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@frank remnant Any update on this?

frank remnant Dec 12, 2022, 4:51 PM

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Sorry not yet. Let me follow-up with them

ocean sail Dec 12, 2022, 4:51 PM

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Thank you

fringe lake Dec 12, 2022, 5:08 PM

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Hi 👋

After some investigation is appears that the request that was blocked occurred while a Customer's card was still inserted into the reader.

ocean sail Dec 12, 2022, 5:09 PM

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Hmmmm

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This was after an attempted payment?

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*during an attempted payment?

fringe lake Dec 12, 2022, 5:14 PM

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The error message we see in our logs (that I think we should send to you) is Cannot start transaction with card inserted from previous transaction, remove card and try again

ocean sail Dec 12, 2022, 5:14 PM

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Interesting

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Is there somewhere I can view these messages?

fringe lake Dec 12, 2022, 5:18 PM

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Unfortunately we don't surface them currently outside our internal logs. I am going to raise this issue and suggest we provide Terminal users with this information.

ocean sail Dec 12, 2022, 5:18 PM

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OK thank you

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Was that the error message for both of the requests I initially mentioned?

fringe lake Dec 12, 2022, 5:22 PM

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Yes that is what we are seeing

ocean sail Dec 12, 2022, 5:23 PM

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OK thank you very much

#bwurtz999