tdlnx-decline-support | Stripe Developers | Page 1

lapis peakBOT Dec 9, 2022, 9:05 PM

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odd scaffold Dec 9, 2022, 9:05 PM

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What is the exact error or issue they're getting? Can you share some payment intent id's so I can take a look?

dusk mesa Dec 9, 2022, 9:07 PM

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Sure, let me find that for you

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seti_1MDDGKIlPRjluJ8z9R5GeDBh

That is the latest setup intent.

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The only error she sees is "declined" which happens almost immediately on the terminal. All I can see in her customer profile is several attempts to set up a setup intent, and a single 400 error that was due to a mistake on my part during development.

odd scaffold Dec 9, 2022, 9:28 PM

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Yeah unfortunately when a card gets a generic decline like this, we don't have any insight into what caused it. The customer has to reach out to their bank and explicitly inquire into why the card was declined

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It sounds like they already did that though

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Which is strange. The bank clearly responded with a decline in this instance

dusk mesa Dec 9, 2022, 9:29 PM

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Yep that's exactly what has me confused as well. Everything looks fine but the card is just declined.

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Thanks for helping and confirming that I'm not losing my mind! I'll tell the customer there's just nothing we can do on our end.

#tdlnx-decline-support