zenoitulos | Stripe Developers | Page 1

dreamy novaBOT Dec 9, 2022, 7:00 PM

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subtle torrent Dec 9, 2022, 7:01 PM

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Hi there

shrewd horizon Dec 9, 2022, 7:03 PM

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hello

subtle torrent Dec 9, 2022, 7:03 PM

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Spreedly does pass raw PANs to us but because they are PCI Compliant it is okay. They should have some documentation I believe about what you need to toggle, but it is in your Dashboard at https://dashboard.stripe.com/settings/integration

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

shrewd horizon Dec 9, 2022, 7:08 PM

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👀

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looks like it could be this... trying it out

subtle torrent Dec 9, 2022, 7:10 PM

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Yep should be

shrewd horizon Dec 9, 2022, 7:11 PM

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didnt make a diff, same error

subtle torrent Dec 9, 2022, 7:13 PM

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Are you in livemode or testmode?

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Can you provide me the request ID?

shrewd horizon Dec 9, 2022, 7:19 PM

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test mode.. one sec

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req_dAfgJAvXVZjS9x

subtle torrent Dec 9, 2022, 7:23 PM

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Thanks looking

shrewd horizon Dec 9, 2022, 7:23 PM

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hmm, I went back to the toggle. maybe it's not saving...

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seems to be all-or-none with that toggle. if I enable it in test mode, seems to be on in live mode but still giving the error. Is that the case? It's all or none??

subtle torrent Dec 9, 2022, 7:25 PM

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Yeah I think it is synced if I remember correctly

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But it doesn't look on to me?

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Try to toggle it again?

shrewd horizon Dec 9, 2022, 7:26 PM

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done. shows on for you?

subtle torrent Dec 9, 2022, 7:28 PM

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No still shows off

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Weird

shrewd horizon Dec 9, 2022, 7:29 PM

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i see this

subtle torrent Dec 9, 2022, 7:29 PM

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Yeah that shouldn't matter here for testing though

shrewd horizon Dec 9, 2022, 7:29 PM

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but I am explicitly in test mode... ok

subtle torrent Dec 9, 2022, 7:29 PM

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Let me try to toggle on my account

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One min

shrewd horizon Dec 9, 2022, 7:29 PM

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ty

subtle torrent Dec 9, 2022, 7:30 PM

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Worked for me

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When you toggle do you see:

Screen_Shot_2022-12-09_at_11.30.16_AM.png

shrewd horizon Dec 9, 2022, 7:31 PM

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yes, gone through that a couple times 🙂

subtle torrent Dec 9, 2022, 7:32 PM

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Then I don't know 😦

shrewd horizon Dec 9, 2022, 7:32 PM

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it shows "on" for me as well when I refresh but same error

subtle torrent Dec 9, 2022, 7:32 PM

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Oh then one sec

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Wait when you refresh the page it shows on?

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Because I'm still not seeing it on for you

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Are you sure you are on the right account?

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Can you go to https://dashboard.stripe.com/settings/account and tell me the account ID you see in the top right?

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

shrewd horizon Dec 9, 2022, 7:35 PM

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acct_1IHUzqGTA8idKtSB

subtle torrent Dec 9, 2022, 7:37 PM

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Okay that's the issue!

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Wait

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Ah you are a platform

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Making a direct charge

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Sorry I missed that. I was looking at the wrong account...

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Let me check your platform

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Okay yeah I see it on for your platform

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Sorry, at this point it has to be something with the config on the account then. I don't know much about this as I just focus on the API. I recommend reaching out to our Support team: https://support.stripe.com/contact/login ... they help folks get this enabled all the time.

shrewd horizon Dec 9, 2022, 7:45 PM

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ack, got it. ty for your assistance. getting closer...

subtle torrent Dec 9, 2022, 7:46 PM

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Yep sorry for the hassle here

#zenoitulos