bwurtz999 | Stripe Developers | Page 1

vast gyroBOT Dec 9, 2022, 1:26 PM

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ashen warren Dec 9, 2022, 1:27 PM

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👋 happy to help

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would you mind giving some more context?

unique vortex Dec 9, 2022, 1:28 PM

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The report I am getting from my manager is that this happens after trying to update the reader screen

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It's a server-driven integration

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Looks like req_1BAA9t3YMaeu3H is one example

ashen warren Dec 9, 2022, 1:30 PM

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what reader are you using?

unique vortex Dec 9, 2022, 1:30 PM

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Wise POS

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tmr_E2epQQERKSEtXo

ashen warren Dec 9, 2022, 1:31 PM

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ok will take a look, will be back shortly

unique vortex Dec 9, 2022, 1:31 PM

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thank yo

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you

ashen warren Dec 9, 2022, 1:46 PM

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just a quick Q, are you testing in live mode? or are these real customer transactions?

unique vortex Dec 9, 2022, 1:47 PM

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They are real

ashen warren Dec 9, 2022, 1:47 PM

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ok so would you mind describing the scenario of what happened exactly

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I'm trying to reconstruct this in my head

unique vortex Dec 9, 2022, 1:48 PM

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I am not on site, but I spoke to the manager a few minutes ago. She reports that trying to add an item to the cart can take several minutes for it to show up on the reader screen

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Other times, after trying to accept a card payment, the page will sit for some time and then throw an error and reset

ashen warren Dec 9, 2022, 1:50 PM

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ok so from what I see this request https://dashboard.stripe.com/logs/req_A9DeiPE66NWkWB was running when the other one you shared was sent which explains the message

Stripe Login | Sign in to the Stripe Dashboard

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basically you can't cancel a reader action while they're processing a payment

unique vortex Dec 9, 2022, 1:50 PM

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Can you give me the request IDs that were running concurrently?

ashen warren Dec 9, 2022, 1:51 PM

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I'm not sure why it's taking that much time to process the card payment, but this is a separate issue

unique vortex Dec 9, 2022, 1:51 PM

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I can't figure out how to recreate this locally to try and fix it

ashen warren Dec 9, 2022, 1:51 PM

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the one you shared req_1BAA9t3YMaeu3H

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it's a matter of disabling the button to "cancel action" while the reader is processing the payment

unique vortex Dec 9, 2022, 1:53 PM

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Yeah but why would the reader screen be taking so long to update?

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I use the same app in other locations and it is working fine

ashen warren Dec 9, 2022, 1:54 PM

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unique vortex Yeah but why would the reader screen be taking so long to update?

maybe it's a connection issue or plenty of other factors could be at play here(e.g. taking the issuing bank some time to authorize the payment, etc.)

unique vortex Dec 9, 2022, 1:55 PM

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OK

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But so for the request I shared, you're saying that the reader was attempting to process a payment intent and another request was sent to try and set the screen

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Is that right?

ashen warren Dec 9, 2022, 1:56 PM

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yes

unique vortex Dec 9, 2022, 1:57 PM

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Weird... OK looks like I have some investigating to do

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Thank you!

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This was very helpful

#bwurtz999