#Nic Wei Jie
river snow
distant marsh
Helloo
hasty token
Hi, can you elaborate on your integration?
distant marsh
This is the link of the website
I am using the Stripe as payment gateway
However, I can't checkout due to error
hasty token
Hi, I meant which integration pattern are you in? Checkout? PaymentElement?
Can you screenshot when it is errored?
distant marsh
Lemme screenshot
The error appears in the checkout
I have the screenshots for the integration pattern
charge.failed
charge.succeeded
charge.pending
source.chargeable
payment_intent.succeeded
payment_intent.requires_action
charge.refunded
charge.dispute.created
charge.dispute.closed
review.opened
review.closed
hasty token
That's webhook events
https://dashboard.stripe.com/test/logs do you see any errored request here?
distant marsh
Sorry, I am new to Stripe
Lemme have a look
Seems fine
Do you want to acquire the credentials from me?
hasty token
no, let me try the website
distant marsh
Sure
hasty token
Can you give me an example what to put on your website to reach to the payment page?
distant marsh
Okay
In this form, choose "Me Only" and fill in the fake contact details, with one of the gift sets, and you are able to reach to the checkout page
distant marsh
Yea
hasty token
Okie, and the error happens when you input a real card here? or a test card?
distant marsh
Real card, sometimes we try to use this coupon, Connaq_Discount
To get free to checkout
But can't
hasty token
Ok, can you try it now and we can look at the log
hasty token
Weird I don't see any log on your account
distant marsh
There's no incorrect connection on the webhook events right?
hasty token
Can you try a different card?
distant marsh
Sure, lemme try
Entered the details, but can't place order
2 cards
I saw 2 logs here
hasty token
The first /v1/sources is from me
the 2nd probably from you
It looks like succeeded
Could you reach out to WooCommerce clarify about the error? From Stripe side I see everything is fine
It is an error from WooCommerce
distant marsh
Hmm
It looks fine to me as well when I made payment
Would like to double confirm with you, is that everything fine from Stripe when placing order
hasty token
Yes, I don't see any error from Stripe
distant marsh
Thanks for the confirmation
I have my programmer made some customizations into the page, would it be the case that causes the error?
hasty token
I don't think so hmm
Just in case, can you open the console error, and try again with the card that trigger the error?
- Open the browser console
For example here is what I see if I put a test card into your site
If you are not familiar, let your programmer here talking to us. We are developers too
distant marsh
Oh wait
