#Cgilly2fast
mighty wagon
languid talon
Hi there! thank you
versed ferry
So I'm a little confused
Payment 3 is guest cancels and they get a refund but you still want the hotel to get paid?
languid talon
No payment 3 is from hotel
Updated: Payment 3.) Guest cancels and $600 paid to guest by Hotel (me)
languid talon
See the issue we run in to here
We need to be able to export a unified invoice/ receipt per reservation
versed ferry
Oh yeah that's not really possible since you can't overcapture.
What you could do is use auth & capture
And always auth for the full $600
And then just capture the amount necessary
But those auths only last 7 days and I would assume that isn't enough time
languid talon
Can you send links to documentation on auth & capture?
Yeah 7 days probably isnt enought
versed ferry
https://stripe.com/docs/payments/place-a-hold-on-a-payment-method for auth and capture
So yeah you likely want to just refund both charges and then send your own receipt to the Customer for the full amount that you refunded
languid talon
Okay I will check it out
languid talon
So lets say I deal with generating the invoices and payment 1 & 2 are handled in there own invoice.
How do I send the $600 refund as one payment? This will be important to the guest, getting it all back at once
versed ferry
The only way to do that would be as an unlinked refund which you would have to request access from our Support team for that feature. You can contact them and request it at: https://support.stripe.com/contact/login
Otherwise you would have to send two different refunds
languid talon
Okay, and do we have to make this request every refund or just once and then it can be programmed?