#Ivan-terminal-issues
dense lotus
cold canopy
Ivan-terminal-issues
Hey @torn harness. We can't reopen threads but I'm happy to help if you have follow up information, a clear summary/new question
torn harness
can you read it?
because we switched terminal as suggested, but next terminal does not work too
it's grazy
cold canopy
I'd recommend talking to our support team in that case
cold canopy
You seemed to have a hardware issue, you changed the reader and still have that issue, so I would recommend working directly with our support team for help instead. This is unlikely to be developer/code related based on the thread you had with my colleague already
torn harness
i am waiting reply from support team 3 weeks
but previous guys from this chat was helpfull
please check the videos
cold canopy
I read the thread, they both said "looks like a hardware issue". So I recommend working with our support team directly for help instead
torn harness
bro, we ordered new device
and it does not work too
how many devices we need to order to get it works?
5?
may i get a help
cold canopy
I'm sorry but I can not help you with this here. Please work directly with our support team for help instead so that they can help you debug this based on your code, the hardware you're using and investigate all they need about your account and setup. You can contact support here: https://support.stripe.com/contact
torn harness
why previous guys helped me here?
cold canopy
They looked into it, said it was a hardware issue, you have a new hardware, same issue, so the answer is to work closely with our support team for help instead.
torn harness
worst support team which i saw