Glutch | Stripe Developers | Page 1

sonic turretBOT Dec 8, 2022, 5:51 PM

#

dim locust Dec 8, 2022, 5:51 PM

#

Hello

bold minnow Dec 8, 2022, 5:51 PM

#

Hello!

dim locust Dec 8, 2022, 5:51 PM

#

No you can't pre-fill shipping info

bold minnow Dec 8, 2022, 5:52 PM

#

I have a lot of customers having google pay filling out the wrong info, is this something stripe specific (wrong input names or something) or do people in general just dont look when filling out information?

dim locust Dec 8, 2022, 5:53 PM

#

That has to do with the shipping info they saved in their Google Wallet.

bold minnow Dec 8, 2022, 5:53 PM

#

it's so bad that i have to email every single customer "THIS IS YOUR SHIPPING INFO, IF ITS WRONG PLEASE CONTACT US"

#

i guess that common though

#

alright, thanks for the help though!

dim locust Dec 8, 2022, 5:54 PM

#

Yeah unfortunately not a lot you can do to validate that. You could collect Shipping before you redirect to Checkout so that they fill it out on your site?

bold minnow Dec 8, 2022, 5:54 PM

#

Yeah but it wasnt possible to provide that info to stripe?

#

So the customer would then fill out their info twice

dim locust Dec 8, 2022, 5:55 PM

#

Yes that's true that they would have to fill out some or all of their address info twice (would depend on the PaymentMethod used).

#

Which would increase friction

#

But would assure you accurately got shipping info.

#

Just an option... you are probably better off instead just showing some confirmation information on your success page

#

And then the email is a good idea too

bold minnow Dec 8, 2022, 5:56 PM

#

Yeah...

I'll probably provide some change address link in the email so i don't have to do it manually

dim locust Dec 8, 2022, 5:56 PM

#

Yep that's a good idea

bold minnow Dec 8, 2022, 5:56 PM

#

thanks for answering my questions

#Glutch