#Patrik

1 messages · Page 1 of 1 (latest)

hollow totemBOT
summer radish
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Hi there,
Could you please share your Platform Account Id and the Connected Account Id?
But if you lost control over their Account that means you will no more have related payments to that Account. Did they tried to use their Account and accept Payment?

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For the badge in the bottom left corner, not sure about that, I'll confirm with one of my colleague, please give me couple of minutes.

stray hare
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Hey there!

Our account ID: acct_0XD9qyFqJfGa3bGgCdzB
Their account ID: acct_1LojGaAE70DssLgy

I asked them to reconnect to our integration so I can investigate the issue, so they are connected again.

Did they tried to use their Account and accept Payment?

It looks like they have no payments.

For the badge in the bottom left corner, not sure about that, I'll confirm with one of my colleague, please give me couple of minutes.

Thanks!

tender tapir
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HI there 👋 I'm jumping in as my teammate needed to step away. Thank you for the provided information.

I haven't found any specific advice on this scenario, so I would suggest the following approach:

  1. Disconnect the Connected Account from your Platform again
  2. Have the owner of the Connected Account log out of their Stripe dashboard and then back in (to see if that badge is cached as part of their dashboard session).
  3. If they still see the managed badge, have them reach out to our Support team at:
    https://support.stripe.com/?contact=true
Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

stray hare
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Thanks! We'll try that.