tomhamiltonstubber | Stripe Developers | Page 1

unique caveBOT Dec 8, 2022, 10:46 AM

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rapid kite Dec 8, 2022, 10:46 AM

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Hi there!

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Can you clarify what this means "My user is trying to go through the signup process again"? How exactly is the user is signing up? Also which type of account is this?

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Also can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

full glacier Dec 8, 2022, 10:49 AM

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They are Express Accounts, I'm creating an AccountLink to send the user through. They get sent to a page as per the screenshot:

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I deleted the account acct_1MChSrDCGgeiKbGw

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I don't have a request ID as it's happening on Stripe's side 😬

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here's a request ID of us creating the account link

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req_q1sdR0seo14uab

rapid kite Dec 8, 2022, 10:53 AM

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I mean if you deleted the account it's expected they cannot login. You need to recreate a new account first and then use an account link on the new account.

full glacier Dec 8, 2022, 10:53 AM

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The account ID in the url the user is being directed to does exist

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It's the one in the response body that I deleted

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The user should be continuing the setup process for account acct_1MChXLRdLG5nM72t, but instead they are getting the error message associated with account acct_1MChSrDCGgeiKbGw, which I deleted

rapid kite Dec 8, 2022, 10:57 AM

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The request ID you shared is creating an account link for acct_1MChXLRdLG5nM72t. And the url to send the customer ends with YW8. The screenshot you shared has a different URL, so this looks like a different account link?

full glacier Dec 8, 2022, 11:01 AM

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I had the customer click the link a few times so I could find it in the logs, but it's the same thing

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I can get a new screenshot that's linked to a request id if you like?

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req_YYOTeQh10qXkqT

rapid kite Dec 8, 2022, 11:06 AM

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Thanks! Now the request Id and the screenshot do match! However I'm not sure what the issue is, I would recommend you to contact Stripe support directly, since this is not an integration issue (your code looks correct): https://support.stripe.com/contact

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Make sure to include all relevant information, like the request ID, screenshot, etc.

full glacier Dec 8, 2022, 11:07 AM

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Bleh. A bug it is then. Okay I'll get in touch with them

#tomhamiltonstubber