#mikedtn
reef grove
verbal rover
hello! can you share an example subscription id?
arctic talon
hi Alex, thanks for reply, here is one of the subs we found: sub_1MAMAACKGBsZ4mWFeQFhNwP7
not sure if this help but all of my further attemps to create a subscription manually for this customer is failed since the first payment wasnt complete
verbal rover
the plugin is sending the request to delete the subscription : https://dashboard.stripe.com/logs/req_odNs1rzDtvGow9
did you configure anything in the plugin that deletes/cancels the subscription?
arctic talon
Yes actually, we have a custom logic where customers wont be charged for the first time they using trial subscription and after that, every subscriptions will be charged immediately. But everything seems fine with payments made without 3ds challenge.
verbal rover
Since the request is being made by your code/plugin, you're going to need to walk through your own logic to determine why it's cancelling those subscriptions
arctic talon
Okay I got it, thank you Alex, I will discuss with our devs about this. In the mean time is there anyway to delete those expired subscriptions so I can re-add them manually in dashboard?
verbal rover
from what i understand, you want to totally delete those Subscription objects entirely which isn't possible. The subscription can be "cancelled" or in your case, this subscription has already "expired"
you can create a new subscription via the Dashboard
arctic talon
I'm not exactly want to delete those entirely, I just want a workaround so I can create another one for that specific customer, but since it not just "expired" but "incomplete_expired" I cant seem to find a way to do it in Dashboard without getting the error I sent in the picture above.
verbal rover
how are you trying to create the subscription again?
arctic talon
I was trying to create it by this "Create" button in customer details page, is there another way to do it? Apologize I'm quite new to this.
verbal rover
can you paste the screenshot for the steps you took? I can't reproduce the issue from a quick test
arctic talon
Sure give me a moment. Will a screen recorded in test mode help? I can reproduce it in test mode as well.
verbal rover
yep screenrecordingin test mode would be good
arctic talon
Hey Alex sorry for the misinformation from our end, the error I included in the screenshot above only occurs when we try to place order from our shop. In the dashboard it seems like customers with 3DS cards still need to confirm the payment when we create subscriptions manually so I guess there is no other option for us.
just one more question, do you have any idea why our subscription tab just disappeared a few mins ago? I checked another account of mine and the subscription tab still there
it should looks like this right?
verbal rover
hrm, i'm not entirely sure, i've never noticed it on the left
is the second screenshot on another account?
arctic talon
Yes its the account linked to another shop. I'm sure it always has been there since I'm using this tab a lot recently and suddenly it just gone.