oleg-codaio | Stripe Developers | Page 1

primal yarrowBOT Dec 8, 2022, 1:54 AM

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elder ocean Dec 8, 2022, 1:55 AM

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Hi there, let me take a look.

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From your logs I can see there are a few invoice.payment_failed events. For example
https://dashboard.stripe.com/events/evt_1MATIIAegRHrUhUq4GsgyI7t and https://dashboard.stripe.com/events/evt_1M8etrAegRHrUhUqunj7RGPv

There's also a invoice.paid https://dashboard.stripe.com/events/evt_1MATNPAegRHrUhUq56g494nU

void basin Dec 8, 2022, 2:06 AM

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Thanks for taking a look. So those other events are actually associated with different charges.

If you look at the events associated with that invoice: https://dashboard.stripe.com/events?related_object=in_1M8dj4AegRHrUhUqdzBOvIx4

The API call occurred at 12/1/22 10:58:59 AM PST. The subsequent invoice.payment_failed event happened 12 hours later at but it was for a different charge (initiated by Stripe)

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You'll see that the charge in question does not have an associated event https://dashboard.stripe.com/events?related_object=ch_3M8djHAegRHrUhUq0GWTDGBQ

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elder ocean Dec 8, 2022, 2:08 AM

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The charges are different, but the invoice is the same.

void basin Dec 8, 2022, 2:09 AM

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Right, but in this case what happened is that charge failed, and no subsequent invoice event was generated. So in our system, the customer object was locked for half a day

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It seems odd to me that I initiated payment for the invoice using invoice.pay, and there was a charge.failed event, but no invoice.payment_failed event

elder ocean Dec 8, 2022, 2:11 AM

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Hmm? I thought I just sent you two invoice.payment_failed event IDs?

void basin Dec 8, 2022, 2:12 AM

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Yeah you did, but those were for different payment attempts

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For the payment attempt at 12/1/22 10:58:59 AM PST, there was no invoice.payment_failed event

elder ocean Dec 8, 2022, 2:14 AM

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Can you share me the charge ID?

void basin Dec 8, 2022, 2:14 AM

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ch_3M8djHAegRHrUhUq0GWTDGBQ

elder ocean Dec 8, 2022, 2:30 AM

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OK. the invoice.payment_failed is fired if the invoice payment is triggered by Stripe subscription engine. So since this ch_3M8djHAegRHrUhUq0GWTDGBQ is triggered manually, no invoice.payment_failed is fired.

void basin Dec 8, 2022, 3:54 AM

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Hmm, but I've definitely seen invoice.payment_failed events for invoice payments initiated by us before. Here's an example: https://dashboard.stripe.com/logs/req_22VKwGhKLCQKkb and charge ch_3MAthWAegRHrUhUq0ux6Z3AX

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The only thing that's unique about this case is there was a processing_error. So it seems that processing_errors aren't resulting in the same error handling logic as other kinds of errors like card_declined, which smells like a bug to me (or is at least unexpected)

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Hence my original question if processing_errors are special (and need to be handled differently)

#oleg-codaio