sayori

[paper pivot]

https://stripe.com/docs/connect/set-additional-verifications#volume-limits is the relevant link

[viscid bobcat]

Ah! Apologies, but we don't support beta products in this channel

Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

[paper pivot]

I'm seeing that document isn't in beta, so can I ask this question framed as support for that?

[viscid bobcat]

Please don't post code that has your API key in it to this channel (even if it is just a test API key).

If you just have questions about documents I'm happy to work with you on that. Can you rewrite your question? Feel free to include code-snippets without your API key in them

[paper pivot]

You were right, good catch. I audited one of the queries and it wasn't my api key but the one I posted was.

  -u [api key]: \
  -d "type"="custom" \
  -d "additional_verifications[document][apply_to][]"="representative" \
  -d "additional_verifications[document][volume_limits][][disables]"="payouts" \
  -d "additional_verifications[document][volume_limits][][at_volume]"=100000 \
  -d "additional_verifications[document][volume_limits][][currency]"="usd" \
  -d "additional_verifications[document][requested]"="true"```

So this is the code snippet on the documentation that sets the `document` verification with `volume_limits` set to $1000 USD

I take this to mean that once the given stripe account has processed $1000 USD in transfers/payouts, they get blocked from more payouts until they add a document proving their identity. But do you know at which exact point the payouts get blocked?

• Is it after the transaction reaching at least $1000 in activity is processed and paid out to their bank account, meaning that they could potentially receive $2000 in their bank from one single transfer before the volume_limits is triggered?
• or is it after the transfer reaching $1000 in activity is processed but before the payout? This would imply that in the former scenario, the user does not receive the $2000 in payouts to their bank, and instead this sits on their Stripe account until they verify

following up with a second question, but I'll post this first

And my second question is more about what happens when my company transfers money to accounts that have reached the volume_limits threshold. Does the transfer itself fail? Or does the transfer go through, but the money is parked in the stripe account and simply not get paid out to the user's bank account?

let me know if I can help clarify either of these questions with an example scenario

perhaps this is a more concrete example of what I am asking too:

I enabled document additional verifications on request ID req_2V35s3aNHZjDZA, for a $10 USD volume limit. I then transferred a total of $27.03 across three transfers in req_mspP3JzOzGFQeQ, req_2bbTeixFbOvB2N, and req_14sIiSvw9lidO6. I don't see any indication that this account is about to have any functionality disabled as a result of the volume limits. Is this because this was $27.03 of transfers rather than payouts? How will the requirements on this account behave once the payout is attempted?

[viscid bobcat]

So those questions are only about the beta. We have no context on the beta, so I have no context on any of this. I wish I could help, but you probably know more about volume_limits than I do

[paper pivot]

ahh, I was hoping that because document wasn't beta the volume_limits would behave similarly. Oh well, I'll try digging deeper into this myself, thanks!