#Markan97

1 messages · Page 1 of 1 (latest)

shell sinewBOT
pine notch
#

Unfortunately I'm having trouble finding info on that and am not that knowledgable on dashboard settings. If you reach out to our support team they should be able to help you out here https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

heavy valve
#

already did

#

here is answer

# 

Alternatively, you may advise your customer to go to the Customer Portal on your website to manually manage their subscriptions and if they prefer to make any changes on it before the trial ends.

In the meantime, I take note of this matter and pass this along with our product team for their reference. We're always working to make Stripe better for our users, so it's valuable to hear your input.
pine notch
#

Ah, I feel a little less bad about not finding it now. So yeah, unfortunately it sounds like this can't be set at the moment. You can disable those emails and send your own based on customer.subscription.trial_will_end though if you would like. https://stripe.com/docs/api/events/types#event_types-customer.subscription.trial_will_end

Stripe API reference – Types of events – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

heavy valve
#

Where Stripe is reading the URL for that email from? Is it the Business Website under Settings --> Public Details?

#

or is it the "Use your own custom link" under Settings>Subscription and emails>Customer Emails

pine notch
#

It actually looks like this is set to whatever you have for your cancellation policy link in the setting right under it.

image.png
#

Which actually should mean you can link to the customer portal here. Apologies that we got that wrong

#

In case you haven't seen it, there is a generic link to your customer portal that you can direct users to. So you can direct your users to the link from your settings here or you can direct them to a place on your site that redirects them there https://dashboard.stripe.com/test/settings/billing/portal

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

heavy valve
#

those links are generated per session I thought

pine notch
#

Typically yes, but we have a new feature that gives an alternative to that. In that dashboard page that I linked, we provide one URL that you can direct anyone to and they can try to log in from there.

#

So that is an option here. If that doesn't make sense for your use case then the webhook event option is probably still the strongest