caleb-apple | Stripe Developers | Page 1

tidal cedarBOT Dec 6, 2022, 11:42 PM

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faint brook Dec 6, 2022, 11:46 PM

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Hi 👋

Stripe doesn't have a setting in the dashboard for sending emails regarding free trial starts. However, we do fire a series of events that you could use to code your own email notification

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Specifically the customer.susbcription.created event will fire and the Subscription object included will have a status: "trialing"

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Your webhook listener function could include logic to look up the Customer's information using the ID in the subscription.customer property and send them an informational email.

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We do provide automated emails to notify customers where a free trial is going to end

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https://stripe.com/docs/billing/revenue-recovery/customer-emails#manage-free-trial-messaging

fringe lodge Dec 6, 2022, 11:51 PM

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Thanks - do you know if customer.susbcription.created includes the email address of the user in the webhook body?

faint brook Dec 6, 2022, 11:52 PM

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No it won't. You will need to use the ID to retrieve the Customer record from the Stripe API (https://stripe.com/docs/api/customers/retrieve) if you don't have that information stored locally

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If you were retrieving the Subscription from the API yourself you can always use the expand parameter to include the Customer:
https://stripe.com/docs/api/expanding_objects

But webhook responses do not expand any object properties.

fringe lodge Dec 6, 2022, 11:58 PM

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Thanks - very surprising (and disappointing!) that Stripe doesn't support a confirmation email for a free trial transaction.

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I'd like to keep us out of the business of having transaction (payment) emails coming from two sources (Stripe and our CRM)

faint brook Dec 7, 2022, 12:00 AM

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There is no payment, so no transaction strictly speaking. but I understand what you mean. I will relay your concern to our product team so they know it is a requested feature.

fringe lodge Dec 7, 2022, 12:00 AM

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Thanks for forwarding to them- I anticipate we will have a large number of support requests from users who are expecting a confirmation email and don't see one.

faint brook Dec 7, 2022, 12:03 AM

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What is the interface you are using to sign up customers for the free trial subscription?

fringe lodge Dec 7, 2022, 12:04 AM

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We are using Stripe Elements

faint brook Dec 7, 2022, 12:05 AM

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When you say "Stripe Elements" what elements are you referring to? The Card Element or Payment Element?

fringe lodge Dec 7, 2022, 12:05 AM

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Payment Element

faint brook Dec 7, 2022, 12:07 AM

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Okay so the user is on your integration when they enter their payment information. I understand it's not the same as an email but have you considered you redirect them to a confirmation page when you successfully create the Subscription? Or is that something you already do?

fringe lodge Dec 7, 2022, 12:11 AM

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It is something we do immediately after.

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Is it possible to send a $0.00 receipt for the trial start?

faint brook Dec 7, 2022, 12:12 AM

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There isn't a Charge object created so no, we won't send a $0.00 receipt.

fringe lodge Dec 7, 2022, 12:13 AM

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is it possible to force one?

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