#rnash

1 messages · Page 1 of 1 (latest)

keen wolfBOT
jolly wasp
#

Hi 👋 making MOTO (Mail Order/Telephone Order) payments requires special permission, it is not something you can just do.

Additionally, you shouldn't be marking payments as MOTO unless they are a mail or telephone order.

fervent elk
#

Hmm...

#

I did mention that a few times

#

It doesn't make sense to me either

#

I just want to be able to make a card payment passing the raw card data

#

because my client wants to use a generic card swiper to fill out the customer's card information and I can't do that with the Card element

#

However, I was specifically given that document link and told to use the MOTO parameter

#

is there another option?

jolly wasp
#

It sounds like you don't need or want MOTO. If you have toggled the switch in the Stripe dashboard acknowledging that you understand that handling raw card details mean your systems have a higher compliance burden, then you should be set:
https://dashboard.stripe.com/settings/integration

What behavior do you see when you don't use moto?

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

fervent elk
#

I get an error saying "Sending raw card data is not allowed"

#

or something similar

jolly wasp
#

Did you toggle the setting in the dashboard?

fervent elk
#

yes

#

for both my platform account and the connect account

jolly wasp
#

Can you share the ID of a request (req_123) that encountered the error you're referring to?

fervent elk
#

sure

#

one moment

#

sorry

#

i need to recreate it

#

just a little bit longer

#

req_bbjmQn2nQp2y2t

#

that's the request id

#

there's the log link

#

Here's the specific error message: "Sending credit card numbers directly to the Stripe API is generally unsafe. We suggest you use test tokens that map to the test card you are using, see https://stripe.com/docs/testing."

jolly wasp
#

Thank you, taking a closer look.

fervent elk
#

ok thanks

jolly wasp
#

While I do, have you by chance tried processing a test payment directly on your Platform account using this approach, and if so was the same error encountered?

fervent elk
#

I have not tried that

#

as it's not something we ever do

#

all of our charges are direct charges to our client's connect account with application fees

jolly wasp
#

Makes sense, I'm just trying to think through what could be happening here, and am wondering if it's specific to Connect.

fervent elk
#

ok

#

I can try it in test mode if you'd like

heavy summit
#

Hello 👋
Hopping in as toby needs to step away soon
Yes, can you try creating a PaymentMethod with raw PAN on the platform to see if that returns a different result?

fervent elk
#

ok

#

working on that now

#

one moment

heavy summit
#

NP! Take your time 🙂

fervent elk
#

that seems to have worked

heavy summit
#

Ah interesting!!

fervent elk
#

is it safe to share the payment intent id?

heavy summit
#

yup

fervent elk
#

pi_3MC31iCLzmUGuqoM0rOeIHjJ

heavy summit
#

yeah I wonder if the toggle for the PCI compliance on the connected account needs to be turned as well

fervent elk
#

it is

#

acct_1LnOHtLK2dn8tcq8

#

that's the account I've been testing with

heavy summit
#

Reaching out to some of my colleagues to see if I missed something minor here
but to me it seems like the request should've worked and not errored out

fervent elk
#

ok thanks

heavy summit
#

Ah okay, just checked with a couple of my teammates

#

It looks like that toggle only affects payments created on the platform account

#

It won't affect PaymentIntents created on the connected accounts

#

You'd want to write in to our support team via
https://support.stripe.com/?contact=true

so that they can enable support for raw PANs on direct charges for you.

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

fervent elk
#

hmm..

#

I have had several chat sessions with support

#

but maybe they just didn't know they needed to enable support for direct charges?

heavy summit
#

Yeah not sure why that happened. I'd recommend writing in again just to make sure.

fervent elk
#

ok

#

chatting with someone now

heavy summit
#

Only thing I'd flag is that you'd need to maintain PCI compliance on your end if you integrate this flow.

fervent elk
#

we understand

#

this is a temporary "fix"

#

we plan to migrate to Stripe supported card readers asap

heavy summit
#

I see 👍