MNB | Stripe Developers | Page 1

warm mapleBOT Dec 6, 2022, 7:54 AM

#

lavish pike Dec 6, 2022, 7:54 AM

#

Hi @rich steppe Have you reached out to Stripe support? https://support.stripe.com/contact

rich steppe Dec 6, 2022, 7:55 AM

#

Yes I have, but on their response they've just basically copy pasted the system auto-generated message and I need to get specifics

#

There are no chargebacks or refund requests from my customers

lavish pike Dec 6, 2022, 7:57 AM

#

OK. I'd suggest you to follow up with Stripe support so that they can assist you accordingly.

rich steppe Dec 6, 2022, 8:00 AM

#

Why could this have happened? I'm so frustrated

Why would they say they'll issue refunds to legitimate transactions?

I'm so stressed out and disappointed as to why this can happen in the first place

My business depends on this and it's rather unprofessional to be even reaching out to customers again when everything should be automated and straightforward

lavish pike Dec 6, 2022, 8:07 AM

#

I'm sorry to hear this. I'm unable to help you but I'd advise you to tell support your concerns and impact to your business.

#MNB