Ivan981 | Stripe Developers | Page 1

runic frigateBOT Dec 6, 2022, 4:43 AM

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pine apex Dec 6, 2022, 4:43 AM

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hello! can you paste the PaymentIntent id i.e. pi_xxx here for the one that succeeded, and for one that is incomplete?

pliant parrot Dec 6, 2022, 4:43 AM

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success - pi_3M9VVzCmgUAee5o50RK8CL0e

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incomplete - pi_3MBsiACmgUAee5o50FDvsiFV

pine apex Dec 6, 2022, 4:47 AM

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did you tap your card on the reader after calling process_payment_intent?

pliant parrot Dec 6, 2022, 4:47 AM

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yes

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2 diferent cards

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bank of america, visa

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I can reset or send another payment intent for the terminal, but not pay

pine apex Dec 6, 2022, 4:51 AM

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gimme a while, still looking into this

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just checking, but have you used that particular card to tap and pay successfully at other shops before?

pliant parrot Dec 6, 2022, 5:00 AM

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Yes, but you know that there is no webhook notification about failure

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i'll send a picture

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each time we tap the card

spice jolt Dec 6, 2022, 5:03 AM

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Hi @pliant parrot i'm taking over

pliant parrot Dec 6, 2022, 5:03 AM

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hi, thank you

spice jolt Dec 6, 2022, 5:04 AM

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give me a sec to catch up

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It looks like the reader is not responding when you tap the card. Does this happen to all the cards that you've tested or just this one card?

pliant parrot Dec 6, 2022, 5:07 AM

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we tested 3 cards

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only 1 time it works

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we used same card which successed but it does not read it

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in next payment intent

spice jolt Dec 6, 2022, 5:08 AM

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OK. it looks like a hardware problem to me, can you write to Stripe support and request a replacement? https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

pliant parrot Dec 6, 2022, 5:09 AM

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do we have any problem with explaining, why we need to replace?

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did you see similar problem before?

spice jolt Dec 6, 2022, 5:15 AM

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No I didn't. But if the reader is not responding when you tap the card, the problem is either with the card or the reader.

pliant parrot Dec 6, 2022, 5:15 AM

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but how i understand docs, reader should send failure webhook, if it does not accept the card?

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or insufficient funds reason

spice jolt Dec 6, 2022, 5:16 AM

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Since you've tried 3 cards (it's very unlikely that all 3 cards have problem), so the current conclusion is that the reader might have a hardware failure and that's why I suggest to get a replacement.

pine apex Dec 6, 2022, 5:16 AM

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to clarify, we're guessing that the reader isn't even able to detect that the card is being tapped

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therefore a hardware issue

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and why you're not even receiving any reader.reader.action.* events

pliant parrot Dec 6, 2022, 5:17 AM

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yes we tried 3 different cards

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can i send link to this thread to support stripe?

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ok i'll try to replace it, thank you, please do not delete this thread

#Ivan981