smartge3k

[warped mica]

Hey there

So you are using Stripe Checkout in Subscription mode, correct?

[chrome garnet]

yes

on checkout when user fills the information

• Customer is created
• Subscription is created
  However, if theres no payment method, no payment is made why is it able to create the subscription?

[warped mica]

Well this is the expected flow. In order for a payment to be attempted, the Subscription has to be created first.

If payment fails, then the Subscription will expire in 23 hours (as you see in that Dashboard notice).

The Subscription is never actually active in this case

It is in a status: incomplete until a successful payment is made

[chrome garnet]

One minor edit:
I see the pyament method in the customer' payment methods.

[warped mica]

Hmm can you give me a Subscription ID I can look at?

[chrome garnet]

sub_1MBjlRGoMerEoZx84txPmUs3

[warped mica]

Thanks, looking

Ah okay, so doesn't look like you are using Stripe Checkout here. Looks like you are using a third-party platform for your integration.

So it looks like the payment attempt here did fail because 3DS (authentication) was not completed

In this flow, the platform is attaching the PaymentMethod to the Customer ahead of creating the Subscription

So that is why you see the PaymentMethod attached even though payment failed

You'll want to reach out to your platform here about correctly handling these scenarios where 3DS is required

It doesn't look like the integration is currently set up to handle that.

[chrome garnet]

ok

Thank you very much

[warped mica]

Sure thing

Ah actually @chrome garnet it is set up to handle 3DS

The customer just failed authentication here

So actually nothing wrong overall... the customer just didn't complete the necessary steps to make the payment

[chrome garnet]

Thank you for the clerficaiton.