#belltyler
lilac ruin
sturdy radish
Hi 👋
Can you share a request ID for when you make this API request?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
analog skiff
Yep! and btw, I'm we're using stripe connect. This issue is happening to one of our standard connected accounts.
I'll send you the requested id and their stripe account id. Should I post that here or send you a DM?
sturdy radish
Just the request ID will be fine
analog skiff
req_X0X4PkRl8j0ldq
sturdy radish
That will give me the rest and you can post it here
analog skiff
Okay cool, it's req_X0X4PkRl8j0ldq
btw req_9Zao683ODQa0fP, is the request to create the session after the config was created.
sturdy radish
Okay so this is a billing portal configuration request. What specifically about this isn't working?
however, results in a hidden update plan button (see screenshot)
This doesn't make sense to me.
What are you seeing that isn't what you would expect?
analog skiff
The billing portal should show the "Update Plan" button. Since the configuration is enabling subscription updates.
...
"subscription_update": {
"enabled": "true",
"products": {
"0": {
"prices": {
"0": "ComptepraticienOFFRESPECIALEpremiers-e9h14l1lvqklz"
},
"product": "prod_LS1o7SJApdeouV"
}
},
"default_allowed_updates": {
"0": "price",
"1": "promotion_code"
},
"proration_behavior": "create_prorations"
}
you'll see that enabled is being set to true AND we're passing a price and product that should be made available to update too
sturdy radish
I'm trying to test this. Would you be able to create a test customer portal session and share the link with me?
analog skiff
Would it be okay to DM you a live mode session URL?
sturdy radish
I would rather not. Live mode should be avoided unless absolutely necessary
analog skiff
Okay, I can send you a live mode link right now.
A test mode link would take me a few hours. I'd need to create test mode plans / products in the connected account and then try to replicate the issue
But I won't send a live mode link if you're not comfortable with that.
sturdy radish
Well I got my test configuration built following your parameters so give me a few more minutes to the session created
analog skiff
ah okay thanks.
sturdy radish
Okay wait, I'm confused. I apologize for not catching this earlier but I cannot find a price with the ID you provided associated with this Stripe Account.
analog skiff
sturdy radish
Interesting
Oh right, custom Price IDs
I'm reaching out to my colleagues to double check this.
Okay we tracked it down
The new price you are trying to add has a different tax behavior from the current price on the Customer's subscription. This is a limitation of the Customer Portal we call out here: https://stripe.com/docs/customer-management
sturdy radish
Happy to do it 🙂
analog skiff
Do you know if the billing portal regularly receives updates and improvements? I haven't really seen any updates since it was originally released years ago.
Curious to know if that limitation will be fixed at some point 🤔
nimble crow