arthuryueh | Stripe Developers | Page 1

hot burrowBOT Dec 5, 2022, 7:13 AM

#

winged imp Dec 5, 2022, 7:14 AM

#

Hi there, are you testing in test mode or live mode?

finite radish Dec 5, 2022, 7:14 AM

#

live mode

winged imp Dec 5, 2022, 7:15 AM

#

Do you have the PaymentIntent ID?

finite radish Dec 5, 2022, 7:17 AM

#

Let me collect the information 🙏

#

Hi @winged imp pi_3MAQHOAFRKGVvMtF2RGYWnz9

winged imp Dec 5, 2022, 7:39 AM

#

This is going to require a bit more investigation. Sorry to redirect you, but can you write in to https://support.stripe.com/contact/email with the information and example PaymentIntent that you provided. We'll respond via email/ticket after looking into it further.

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

finite radish Dec 5, 2022, 7:40 AM

#

ok

#arthuryueh