#Oren

1 messages · Page 1 of 1 (latest)

scarlet marshBOT
rustic terrace
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Can you share an example of a Top Up you created? And also an example request DI for when you attemtped to create a transfer?

void ivy
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top up id "tu_1MAMi8AN9UGzw70guf6Lo8GW",

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failed request id req_P7Ylc3j8ffDE0F

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perhaps its simply a timing issue and the top-up hasnt settled , just want to make sure this is doing what we intend it to do

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the top-up balance also doesnt appear to show up in the balance api call, unless its being categorized in someway i dont understand ie pending or part of available

rustic terrace
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So Topups add funds to a separate balance type (specifically for refunds/disputes), and it's expected that it wouldn't show up in the balance API call since you can't use those funds for payouts or transfers as far as I know

void ivy
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so how exactly do we get out of our current state

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basically we keep borrowing from future payments in order to transfer past payments

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which creates large delays in transfer timing

rustic terrace
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Can you give me a bit more detail on why you're doing that? (Specifically the part about borrowing from future payments in order to transfer past ones)?

void ivy
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Sure so for our typical customers they make several payments on our platform account, and eventually their charges will be converted so that they are destination charges and always flow through to a connect account. At that time we need to find the original payments they make and transfer them as well to the relevant stripe connect account.

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In both cases we transfer the gross amount to the connect account rather then the net amount.

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Stripe skims the fee on the platform account and so we are constantly running a deficit on our platform account due to fees.

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This is largely done for accounting reasons.

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We need away of reimbusing the platform account for the amount of the fees so that we dont end up with this issue where we have no funds to left to transfer these historical payments.

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Hopefully that made sense.

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We thought that 'topping-up' our platform account would solve this but it seems like this is not the intended use case of a top-up.

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To answer your question more specifically though, because we are always running a deficit in order to transfer older payments we need new payments to be made so that there is an available balance.

rustic terrace
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Let me give that a bit of time to sink in - but also, I'm fairly sure there may be a way for you to create top ups against your own balance (let me test some things out really quickly)

void ivy
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Sure, appreciate your time

rustic terrace
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Really quick - for the TopUP tu_1MAMi8AN9UGzw70guf6Lo8GW that you shared, do you have more details on how it was created? Was this something you created yourself through the API?

void ivy
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i think it was via the dashboard

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Add funds to your stripe balance

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via the Refunds and disputes option likely

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But there was some confusion about the menu option not appearing, i dont recall all the details

rustic terrace
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Yeah selecting the Refunds and disputes option is the problem here - you needed to select "Connected accounts" when you're deciding where to add funds. That should be sending the funds to your card balance.

void ivy
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Okay we should be able to handle that on our side

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There was concern about the funds actually going to our connect accounts where it immediately gets swept into a payout

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We will go ahead and try making another top-up utilizing the other option

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In the event we want to return the previous top-up there does appear to be a payout option next to the balance i assume that would move the remaining funds back to our bank account if need be

errant sluice
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yeah

void ivy
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Alright sounds good, we will give that a try, thanks for your and karbis help

errant sluice
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Yay for @rustic terrace!