#L0rdandBooz
dire cliff
bronze pond
I'm trying to use it to link an external account to a connect account
junior mulch
Hi there! Just to be clear, you're creating a custom account link after enabling that setting? https://stripe.com/docs/connect/connect-onboarding#redirect
bronze pond
Yes.
junior mulch
are you testing the account link as well and attempting to go through the onboarding flow yourself? the bank account details won't be requested up front but as one of the onboarding pages
bronze pond
The account has already gone through the connect onboarding prior to me enabling this if that affects anything. Also the external_account requirement is still on the account. I’m going to it but none of the items are showing as requiring more info after enabling this setting.
junior mulch
ah, got it. when you're creating this account link again, are you passing account_update for the type? https://stripe.com/docs/api/account_links/create#create_account_link-type
bronze pond
url = await createAccountOnboardingUrl(
dbUser.connectAccountID,
process.env.NEXTAUTH_URL,
);
I'm using a totally different api call.
I'm doing a treasury / issuing platform in case that is helpful
Essentially I'm using the Connect Onboarding to pass the KYC requirements onto stripe
junior mulch
can you share your platform's account ID? it should look like acct...
bronze pond
yes. Here is my platforms account ID: acct_1LruhiLQhKtna1xj
All of our customers have their own account ID as well fyi.
junior mulch
Yep, understood. Just wanted to look at your logs for account links
Since these are created on the platform
bronze pond
Of course thanks so much for being thorough
junior mulch
Yep, I see you're creating account links with the type account_onboarding 🤔
exotic plover
Hi @bronze pond I'm taking over
For Custom accounts hosted onboarding only collects identity verification info by default, not bank account info: https://stripe.com/docs/connect/connect-onboarding
You can have it collect bank account information by enabling the setting in the Dashboard though: https://dashboard.stripe.com/test/settings/connect/custom
bronze pond
Hey Jack!
exotic plover
bronze pond
I've already done that and unfortunately it hasn't affected anything
I create an onboarding link and it just presents the same info
exotic plover
Can you create a new account link and share with me the request ID, don't open the account link URL because it can only be used once.
exotic plover
When you share it via discord, this link is already opened. Just send me the request ID so that I can get the URL from the response.
bronze pond
Is the request Id the end of the url?
acct_1M9azPQ4cGq4Uvyp/7kJZFqRNZKMz
If so then here's another one
exotic plover
A request ID looks like req_xxx, Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
bronze pond
req_UCcAgYpgeDzMQB
exotic plover
Can you set collect=eventually_due and create the account link again?
bronze pond
req_SYHoQI9G4F3Crq
The prior one should've already had that attribute but here's another one.
exotic plover
Did you enable the setting before or after creating this account?
bronze pond
After. Does it need a fresh one?
exotic plover
Can you create a fresh new custom account and try again?
exotic plover
Is this a new account that you just created that hasn't gone through onboarding?
bronze pond
Yep it was a fresh onboarding
I generated a new connect account ID and financial account ID
exotic plover
Thanks for waiting. Can you share with the new account link creation request ID ?
exotic plover
This is going to require a bit more investigation. Sorry to redirect you, but can you write in to https://support.stripe.com/contact/email with the information that you provided. We'll respond via email/ticket after looking into it further.
bronze pond
Sounds good thank you so much for your help!