fundrise_evan | Stripe Developers | Page 1

cursive moonBOT Dec 1, 2022, 7:18 PM

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knotty mountain Dec 1, 2022, 7:23 PM

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Hello! To clarify, you're referring to this setting, correct?

Captured_on_2022-12-01_at_11.23.242x.png

analog vale Dec 1, 2022, 7:24 PM

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Yes, That's the setting.

knotty mountain Dec 1, 2022, 7:26 PM

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That setting only applies to Subscription payments. You said you created an Invoice which isn't associated with a Subscription, correct?

analog vale Dec 1, 2022, 7:48 PM

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No, it created an invoice for the subscription.

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The invoice was then disputed because I used the fraudulent card number above.

knotty mountain Dec 1, 2022, 7:49 PM

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Can you give me the Invoice ID so I can take a look?

analog vale Dec 1, 2022, 7:50 PM

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in_1M9YvI2XRZBXnduIjcauckaN

strange quiver Dec 1, 2022, 7:57 PM

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Hi taking over for Rubeus as they have to step out. Taking a look now

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I see your account settings actually have that setting set to "leave the subscription as is"

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Can you check that setting again?

analog vale Dec 1, 2022, 8:07 PM

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It's currently set to that now, when I initially tested the subscription it was "cancel the subscription immediately without prorating"; I tried to use this invoice with test clock to test the workflow.

strange quiver Dec 1, 2022, 8:17 PM

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Hm I don't see a test clock tied to that subscription

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But this is strange

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Let me see if I can get a coworker to take a look

fathom crest Dec 1, 2022, 8:20 PM

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👋 looking also

analog vale Dec 1, 2022, 8:21 PM

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Thank you.

fathom crest Dec 1, 2022, 8:23 PM

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I see the dispute on the invoice payment, but agree it doesnt appear that subscription ( sub_1M9YvI2XRZBXnduIUuj9Bbjg ) used a test clock, though I don't think that should be related anyways

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Let me try with my own account

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This subscription was created via Connect using the direct charge approach (with the stripe account header/option)

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Where did you set the dispute treatment setting, the platform or the connected account?

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It looks like this was set on the platform

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Was it about a week ago you turned that on?

analog vale Dec 1, 2022, 8:31 PM

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Yes it was the platform, and yes.

fathom crest Dec 1, 2022, 8:31 PM

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I still need to test, but i suspect this is because its a standard account with direct charges, and that setting would be taken from the connected account, not the paltform

analog vale Dec 1, 2022, 8:32 PM

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Ah, so the connected account has it's own dispute treating setting?

fathom crest Dec 1, 2022, 8:32 PM

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Yes, they have the same options available in their dashboard settings

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and since the subscription "belongs" to them, along with the dispute liability, they can decide how to treat those

analog vale Dec 1, 2022, 8:40 PM

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Ah, thank you. I'll attempt to retest that; I tried to do it on the platform level as well; with this invoice in_1M7252FYG4bVri12qzbaypmI via test clock, but it also did not change the subscription status even when the invoice was disputed.

fathom crest Dec 1, 2022, 8:44 PM

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alllmost have my test set up

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going to try a different test, as i am getting the same result currently

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When you pick the cancel option, there's text that appears with:

Cancelation will only take effect if the opened dispute is for the full amount on a recurring card payment.

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And i only tested on the first payment

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going to try on the renewal

fathom crest Dec 1, 2022, 9:46 PM

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Hmm my renewal test didnt do this as i expected either 🤔

analog vale Dec 1, 2022, 9:48 PM

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Ooof; Hmmm... would you recommend handling it manually?

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Setting it "leave subscription as is", and handling subscription cancellation via api calls.

fathom crest Dec 1, 2022, 9:52 PM

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That's one option, managing via webhooks on disputes

#fundrise_evan