wobedi | Stripe Developers | Page 1

dusk berryBOT Dec 1, 2022, 5:16 PM

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astral summit Dec 1, 2022, 5:17 PM

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Hi there

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We provide some churn statistics in your Dashboard at Reports --> Billing

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I don't think you will see the specific on voluntary vs involuntary here though. And in terms of "reasons provided" that would be data you would be tracking yourself (we don't have anything in our API like that).

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So mostly you would need to perform these calculations yourself here

glad heron Dec 1, 2022, 5:19 PM

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"reasons provided": but yes, this is done via stripe customer portal

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here's an example

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https://dashboard.stripe.com/subscriptions/sub_1MA2pECgQ9FZ7ZKmJIEyihUb

Stripe Login | Sign in to the Stripe Dashboard

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astral summit Dec 1, 2022, 5:20 PM

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Ah sorry, didn't realize you were using Customer Portal

glad heron Dec 1, 2022, 5:21 PM

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astral summit So mostly you would need to perform these calculations yourself here

im happy to perform these calcs myself, but where can I get the data from?

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the subscription data export seems to not offer me columns I would need to do the analysis myself, e.g. it lacks:

churn type (user-initiated, payment failure, canceled by us in dashboard, ...)
churn reason provided by user (if any)

astral summit Dec 1, 2022, 5:24 PM

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Yes that's correct. As far as I know churn information isn't included in Dashboard exports. That said, I'm not an expert on the Dashboard — I focus on the API.

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If you want more info on the Dashboard you will be better off talking to our Support team: https://support.stripe.com/contact/login

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

glad heron Dec 1, 2022, 5:24 PM

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can I get it from the API?

astral summit Dec 1, 2022, 5:24 PM

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However, I think you want to list out your Subscriptions here via the API to get the payment data

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But no, you won't see the reasons_provided in the API

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As that is a Dashboard-only property that is populated via the Customer Portal

glad heron Dec 1, 2022, 5:25 PM

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argh

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and no way to export this data at all?

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would be nice to have it in the Stripe dashboard "Reports" tab, or be able to export

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otherwise how can I do quantitative analysis on it?

astral summit Dec 1, 2022, 5:27 PM

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As far as I know, not at this moment. I would assume we are working on it since we are providing it via the Dashboard. But yeah I'm not sure about the Dashboard. I'd recommend reaching out to our Support team and providing the feedback to be able to export this data so that a feature request is lodged.

#wobedi