fitnfreshuk | Stripe Developers | Page 1

inner havenBOT Dec 1, 2022, 4:37 PM

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floral smelt Dec 1, 2022, 4:37 PM

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Is this 1 customer affected?

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Can you share their subscription id?

lilac oasis Dec 1, 2022, 4:39 PM

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How can I find there subscription id?

floral smelt Dec 1, 2022, 4:40 PM

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Should be on the dashboard on the subscription page

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https://dashboard.stripe.com/subscriptions

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

lilac oasis Dec 1, 2022, 4:41 PM

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It’s not

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floral smelt Dec 1, 2022, 4:42 PM

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It's not showing you have any subscriptions...

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Are you sure you're logged into the right account?

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Do you use the Subscriptions API?

lilac oasis Dec 1, 2022, 4:43 PM

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Yea defo in the right account

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What’s subscriptions API?

floral smelt Dec 1, 2022, 4:44 PM

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So did you integrate subscriptions on your own without the Subscriptions API (with PaymentIntents)?

lilac oasis Dec 1, 2022, 4:44 PM

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Sorry we had someone do it for us to put subscriptions on the website

floral smelt Dec 1, 2022, 4:44 PM

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Oh

lilac oasis Dec 1, 2022, 4:44 PM

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Will ask him

floral smelt Dec 1, 2022, 4:44 PM

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This Discord server is to help developers directly with coding their integrations

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Can you add them to the chat?

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Otherwise I recommend going to support: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

lilac oasis Dec 1, 2022, 4:45 PM

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Our developer is away on holiday
Or can I ask him the questions on text then get back to you?

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He said

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Using WooCommerce subscriptions which used the tokenisation API - I’ll be at my computer shortly and will see if I can see anything in the logs

floral smelt Dec 1, 2022, 4:47 PM

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Ah ok. Can you share the account id?

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I can try to take a look, but there's a chance you'll need to go through WooCommerce for this if it's an issue on their end (which it sounds like it could be)

lilac oasis Dec 1, 2022, 4:49 PM

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Asking him now

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Just waiting for his reply

#fitnfreshuk