Rohit89 | Stripe Developers | Page 1

umbral boughBOT Dec 1, 2022, 4:14 PM

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left mango Dec 1, 2022, 4:14 PM

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Is the goal to present the customer with multiple pricing tier options and allow them to select one to upgrade?

plush parcel Dec 1, 2022, 4:16 PM

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A customer is already subscribed to one Plan A. Inside the app I want to give option to upgrade to plan B

so when they click on upgrade option I can call checkout session again ?

left mango Dec 1, 2022, 4:18 PM

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No you can't do it in Checkout. You'll have to either use the Customer Portal: https://stripe.com/docs/customer-management/get-started or create your own button and call the appropriate API request in the backend: https://stripe.com/docs/billing/subscriptions/upgrade-downgrade

Get started with the customer portal

Set up the customer portal

Upgrade and downgrade subscriptions

Learn how to upgrade and downgrade subscriptions by changing the price.

plush parcel Dec 1, 2022, 4:26 PM

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Ok. my second concern

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Is it possible if I create a customer without address/IP. And subscribe to free plan.

Stripe::Subscription.create({ customer: {{customer_ID}}, items: [ {price: '{{PRICE_ID}}'}, ], automatic_tax: { enabled: true } })

And when I switch to paid plan, I want it should calculate tax.

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I tried

Stripe::Customer.create({ name: 'Rohit Sales Tax', })

Stripe::Subscription.create({ customer: 'cus_Mu3ly03IYq9rSx', items: [ {price: 'price_1LTRBXLv5rdhLZWUPup1oGed'}, ], automatic_tax: { enabled: true } })

it gives error

Stripe::InvalidRequestError: The customer cus_Mu3ly03IYq9rSx's location isn't recognized by the tax engine. Set an address on the customer object and verify with the tax[automatic_tax] status.

left mango Dec 1, 2022, 4:39 PM

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Yes because you need to do what's in the error message: Set an address on the customer object and verify with the tax[automatic_tax] status.

plush parcel Dec 1, 2022, 5:03 PM

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Plan A is a free plan, no payment method AND Address attached to user, and the user wants to upgrade to a paid plan Plan B? Is it possible via billing portal that it can charge tax?

quasi stratus Dec 1, 2022, 5:04 PM

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👋

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stepping in for codename_duchess as they had to step away

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catching up

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Hmm I believe it will

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Let me double check

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So yeah

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As long as you have tax enabled for the Price and on your account then it will be applied on an update through the Customer Portal

plush parcel Dec 1, 2022, 5:35 PM

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We have states registered under tax settings, product has tax behaviour exclusive

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and enabled in account in test mode

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still not able to see any tax

quasi stratus Dec 1, 2022, 5:38 PM

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Do you have an example I can look at?

plush parcel Dec 1, 2022, 5:38 PM

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what example?

quasi stratus Dec 1, 2022, 5:38 PM

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An example Subscription that you updated and are not seeing tax

plush parcel Dec 1, 2022, 5:42 PM

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Here is subscription ID. User is subscribed as free PLAN sub_1MAGk6Lv5rdhLZWUCkzcRsMm

When upgrading plan from customer billing portal there is no way for tax

quasi stratus Dec 1, 2022, 5:45 PM

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That Subscription doesn't have automatic tax enabled on creation, no?

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Ah I may have not stated that clearly above.

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Can you try setting automatic_tax enabled when you create the Sub and then update via the Customer Portal

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My understanding is then it should take auto tax into account when updated

plush parcel Dec 1, 2022, 5:47 PM

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Yes.

Stripe::Subscription.create({
customer: {{customer_ID}},
items: [
{price: '{{PRICE_ID}}'},
]
})

Because customer is created without address, if I pass automatic tax enabled true in above it wont create subscription and says

Stripe::InvalidRequestError: The customer xxxxxxxxxxx location isn't recognized by the tax engine. Set an address on the customer object and verify with the tax[automatic_tax] status.

quasi stratus Dec 1, 2022, 5:49 PM

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Ah I see that is what you were discussing above

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Yeah you will need to address up front in order to handle auto tax here if you are allowing for the Customer to update the Sub via the Customer Portal.

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There is no way for the Customer to "tick auto tax on" via the Customer Portal

plush parcel Dec 1, 2022, 5:50 PM

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For free plan customer is created without checkout session so no way to capture address.

quasi stratus Dec 1, 2022, 5:54 PM

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Yeah you would want to capture the customer address outside of the Checkout Session then.

plush parcel Dec 1, 2022, 6:00 PM

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I have enabled automatic tax for subscription

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sub_1MAGk6Lv5rdhLZWUCkzcRsMm

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but in billing portal to update plan gone away

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you need portal id?

quasi stratus Dec 1, 2022, 6:01 PM

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One sec

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So I'd assume the reason for that is laid out here: https://stripe.com/docs/customer-management/get-started#limitations

Customers can’t modify a subscription if the new modified price has a different tax behavior than the initial price. Learn more about the tax_behavior parameter and how it relates to subscriptions.

Have you checked on that for your Plans/Prices?

plush parcel Dec 1, 2022, 6:06 PM

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I have updated subscription.

All the products prices has tax behaviour exclusive behaviour

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what should I check in prices for all prodcts?

quasi stratus Dec 1, 2022, 6:07 PM

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Hmm if tax behavior is the same then it should be fine

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So you are no longer seeing any ability to update via the Customer Portal for that Sub once auto tax is enabled?

plush parcel Dec 1, 2022, 6:08 PM

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Update plan option goes away from free plan... it shows only cancel.

quasi stratus Dec 1, 2022, 6:09 PM

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Can you give me the Sub you are testing with?

plush parcel Dec 1, 2022, 6:09 PM

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sub_1MAGk6Lv5rdhLZWUCkzcRsMm

wet karma Dec 1, 2022, 6:24 PM

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Hello! I'm taking over and catching up...

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You did not enable automatic tax on that Subscription: https://dashboard.stripe.com/test/logs/req_fxVOrEgojcPCkn

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Is that expected?

plush parcel Dec 1, 2022, 6:30 PM

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I have enabled

wet karma Dec 1, 2022, 6:38 PM

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It's not enabled. Look at the response to that request. It explicitly says automatic_tax is not enabled, and there's nothing in the request where you enable it.

plush parcel Dec 1, 2022, 6:39 PM

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enabled it again

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Stripe::Subscription:0x2637c id=sub_1MAGk6Lv5rdhLZWUCkzcRsMm> JSON: {
"id": "sub_1MAGk6Lv5rdhLZWUCkzcRsMm",
"object": "subscription",
"application": null,
"application_fee_percent": null,
"automatic_tax": {"enabled":true},
"billing_cycle_anchor": 1669916414,
"billing_thresholds": null,
"cancel_at": null,
"cancel_at_period_end": false,
"canceled_at": null,
"collection_method": "charge_automatically",
"created": 1669916414,
"currency": "usd",
"current_period_end": 1672594814,
"current_period_start": 1669916414,
"customer": "cus_Mu4tPjq8y5jhmC",
"days_until_due": null,
"default_payment_method": null,
"default_source": null,
"default_tax_rates": [

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this is response from stripe

wet karma Dec 1, 2022, 6:41 PM

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Okay, but why did you not enable it when you created the Subscription?

plush parcel Dec 1, 2022, 6:42 PM

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Because customer is created without address /card details without checkout session, if I pass automatic tax enabled true in subscription create it wont create subscription and says

Stripe::InvalidRequestError: The customer xxxxxxxxxxx location isn't recognized by the tax engine. Set an address on the customer object and verify with the tax[automatic_tax] status.

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hence i enabled after that

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Stripe::Subscription.update(
'sub_1MAGk6Lv5rdhLZWUCkzcRsMm',
automatic_tax: { enabled: true }
)

wet karma Dec 1, 2022, 6:46 PM

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So after enabling automatic tax does it work as expected, or no?

plush parcel Dec 1, 2022, 6:47 PM

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nah. billing portal only shows free plan with cancel option

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no update button, it goes away

wet karma Dec 1, 2022, 6:48 PM

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When you say it goes away what do you mean? It was there before?

plush parcel Dec 1, 2022, 6:49 PM

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yes

wet karma Dec 1, 2022, 6:53 PM

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When was it there? Before you enabled automatic tax?

plush parcel Dec 1, 2022, 6:53 PM

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yes

wet karma Dec 1, 2022, 7:54 PM

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Ah, sorry, I missed your reply earlier. If you create the Subscription with automatic tax enabled at the beginning do you see the same issue?

plush parcel Dec 1, 2022, 8:19 PM

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At beginning I can't because user is created without address. Since we only know email and name during signup ...for free plan there is no checkout page

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creating subscription from backend in using above

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if I pass automatic_tax: { enabled: true } it will give error

Stripe::InvalidRequestError: The customer xxxxxxxxxxx location isn't recognized by the tax engine. Set an address on the customer object and verify with the tax[automatic_tax] status.

left mango Dec 1, 2022, 8:55 PM

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You'll have to collect the address up front prior to the checkout session unfortunately

plush parcel Dec 1, 2022, 8:58 PM

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ok. Is there an option to show all products to user on checkout page to select one and pay ?

upper trellis Dec 1, 2022, 9:01 PM

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No, you cannot display a "catalog" of products, that's something you'd build in your applicaiton

plush parcel Dec 1, 2022, 9:02 PM

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But can I switch from year plan to month plan on checkout page and vice versa

upper trellis Dec 1, 2022, 9:03 PM

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Yes! there is support for that kind of upsell, see here:

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https://stripe.com/docs/payments/checkout/upsells

Subscription upsells

Enable customers to upgrade their subscription plan at checkout by using upsells.

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You do have the option of configuring a monthly<>annual upsell to let customer switch, see the docs for a preview

plush parcel Dec 1, 2022, 9:08 PM

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And from annual to monthly?

upper trellis Dec 1, 2022, 9:19 PM

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THey can switch back and forth

#Rohit89